Tune-Up Center

FAQ

• Are RFID Cards transferrable? Tune Up Center Are RFID Cards transferrable?

  Your RFID Card is unique to you and only you. Tickets are non-transferrable, so do not load tickets for anyone other than yourself on your RFID card. Be sure that each member of your party has tickets reloaded on their individual RFID card.

• How are Ticket & Pass prices determined? Tune Up Center How are Ticket & Pass prices determined?

  Inventory on our platform may have tickets and passes “market-priced,” so ticket and fee prices may adjust over time based on demand. This is similar to how airline tickets and some live event tickets are sold and is commonly referred to as “Dynamic Pricing.”

• How do I buy lift tickets? Tune Up Center How do I buy lift tickets?

  All lift tickets are to be purchased online here. Guest must complete a waiver online. There will be kiosks for guests to print their tickets once they arrive at the mountain. Please print before your lesson time. If you have a lesson package with rentals or need rentals, we will direct you to the rental shop. Please have your rentals and lift ticket at the start of your lesson.

• How do I reload my Adventure Pass (RFID Card)? Tune Up Center How do I reload my Adventure Pass (RFID Card)?
  Be sure to reload your Adventure pass (RFID card) prior to heading to Camelback, this will ensure that you’ll go directly to your desired adventure! All you have to do is keep the same card you had from your first adventure and add on your adventures in your account. Have your RFID card handy, once you pick your adventure and date of visit and checkout, it is automatically reloaded to your pass.
• What do I do if I lose my RFID card? Tune Up Center What do I do if I lose my RFID card?

  Be sure to report any lost or stolen RFID cards to Guest Services. Our team will deactivate the lost or stolen card and replace it with a new one.

• Can I park anywhere at Camelback Resort? Tune Up Center Can I park anywhere at Camelback Resort?

  If you will be arriving at the lodge by car, standard overnight self-parking is $25 per night/vehicle plus tax, which will be applied at check-in. Permit must be displayed until departure and is valid in all lots. 

  For day guests visiting the Aquatopia, Snow tubing Park, Mountain Village (Camelbeach Outdoor Waterpark & Ski Mountain) or Mountain Adventures: 

  • General Parking is free
  • Premium Parking Lot D2: Mon–Fri starting $20/vehicle | Sat–Sun (plus holidays) starting at $25/vehicle | Handicap Parking: Free
  • Click Here to access the full parking map. 
  • Season Passholders receive free general parking.
  • Lodge guests may park in general parking lots, please display your parking permit which will be issued at check-in. 

  
  

  This parking policy gives us the ability to ensure that we offer appropriate and safe parking for all our guests, monitor/control the flow of traffic and assist in continuing to make parking lot improvements at the resort. Ensuring a smooth and safe process for all our guests.

• Where can I go for lost and found? Tune Up Center Where can I go for lost and found?

  We have made it easy to report a lost item at Camelback:  

  • Visit https://forgotmyitem.com/  
  • Enter Hotel Code 10614.
  • Complete the form and hit submit.  

  Our Public Safety team will receive your inquiry and will reach out to you shortly about the item in question. 

  If visiting Camelbeach Outdoor Waterpark for the day you can also stop by the Locker Booth Rental Windows to see if your item has been dropped off. If your item has not been dropped off, please use the link above to report your missing item.

• Where do I keep my RFID Card? Tune Up Center Where do I keep my RFID Card?
  Be sure to keep your RFID card in an easily accessible place within your jacket. Keep your card away from cellular devices, credit cards or anything with a magnetic strip. Do not fold or hole punch your card!
• As a hotel guests, Does my lift ticket include rentals? Tune Up Center As a hotel guests, Does my lift ticket include rentals?

  Lift tickets for hotel guests do NOT come with rentals. You may purchase a lift ticket separately or you can buy a lift ticket with rentals together.

• Can I bring in my own food? Tune Up Center Can I bring in my own food?
  Outside food & beverage is not permitted in restaurant and concession seating areas. These areas are for mountain’s Food and Beverage use only. There is no glass whatsoever allowed at the base of the mountain. We do allow sealed bottles of water and baby formula (as long as it’s not in a glass container).
• Does Camelback Lodge have direct ski & snowboard access to the slopes? Tune Up Center Does Camelback Lodge have direct ski & snowboard access to the slopes?

  Yes! Camelback Lodge is the premier ski-in, ski-out, slopeside Lodge in Pennsylvania. The Stevenson high-speed quad lift, Raceway Triple Lift & The Glen Lift access a variety of beginner, intermediate and advanced terrain along with Camelback’s terrain park. Trails End Bar & Grille at Camelback Lodge sits just steps away from the snow and the Stevenson high-speed quad lift.

• How much time do I need to plan for between arriving and lesson time? Tune Up Center How much time do I need to plan for between arriving and lesson time?
  Arrive early enough so you won’t be rushed. On weekends and during prime (holiday) periods, plan to arrive at the Ski and Ride Academy Lesson Pre-check at least 90 minutes prior to your lesson start time if you have a family and friends lesson or private lesson and need equipment. On (non-holiday) midweek days, plan to arrive at Ski and Ride Academy Lesson Pre-check 45 minutes prior to your lesson start time. Remember… earlier is always better! If you have a children’s lesson package, arrive 45 minutes before your child’s lesson.
• Am I allowed on the mountain without ski gear? Tune Up Center Am I allowed on the mountain without ski gear?

  No, anyone without proper ski or snowboard equipment is not allowed on the lifts.

• Are group and private lessons available for adults or families? Tune Up Center Are group and private lessons available for adults or families?

  Yes, and yes again! Under the Camelback Ski & Ride Academy, we have Group Lessons for teens and adults, and Group Lessons for families looking to learn together in a private setting. We also off private lessons for anyone ages 4+. These lessons will be located at Ski and Ride Academy at Mountain Village (Camelback Ski Mountain Base Area). These lessons are available for purchase online.

• Do I need a lift ticket if I am not skiing or snowboarding? Tune Up Center Do I need a lift ticket if I am not skiing or snowboarding?

  If you plan on going on the snow, yes, you have to have a lift ticket. Buy here.

• Do lessons come with a locker? Tune Up Center Do lessons come with a locker?

  Lessons do not come with a locker. Lockers are available on property on a first come first serve basis. 

• How do I know the difficulty levels of the mountain trails? Tune Up Center How do I know the difficulty levels of the mountain trails?

  Ski resorts across the country use a universal trail rating system. It’s your responsibility to stay on terrain that you can handle and avoid terrain that you cannot handle. The rating system utilizes four shapes to designate trail difficulty: 

  • Green Circle: Beginner 
  • Blue Square: More Difficult. 
  • Black Diamond: Most Difficult. 
  • Double Diamond: Extremely Difficult. 
  • View Our Trail Map and Current Conditions
• How do I check in for my lesson? Tune Up Center How do I check in for my lesson?

  Private Lesson, Clinics, Programs: Once you have your equipment and lift ticket, you will check in at the Ski & Ride Academy across from the exit of rentals

  Group lessons: Once you have your equipment and lift ticket, you will check in at the Ski & Ride Academy Learning Area next to the exit of rentals.

  Children’s lessons: Once you have your equipment and lift ticket, check in at the Ski & Ride Academy across from the exit of rentals.

• How should I transport my equipment? Tune Up Center How should I transport my equipment?

  If you are bringing your own gear to our Pocono ski resort, make sure to transport them in the proper way, this will make your trip from the parking lot to the ski resorts’ base area much easier:

  Skis: 

  Place the skis base-to-base, with the brakes locked together. If you’re outdoors and have plenty of space, carry the skis on your shoulder, with the ski tips in your hand. Your other hand is free to carry your poles (and boots unless you’ve changed footwear at your car). When indoors or near other people, carry the skis upright, with the tips pointing up and your hand below the binding toe piece. 

  Snowboard: 

  Boarders have the advantage of more comfortable boots. Tuck your board under one arm like a stack of books and you’re on your way. 

• Should I rent or borrow equipment? Tune Up Center Should I rent or borrow equipment?

  While borrowing a friend’s skis or snowboard sounds like a good way to save money, having properly fit gear is well worth it. You need gear that is appropriate for your skill level and that has been tested and maintained for safety and performance. Rentals will give you a much better experience. Not to mention, you don’t have to schlep rental equipment all over the place. You simply return it at the end of your day!

• Ski boots are weird, how do I know I have the right fit? Tune Up Center Ski boots are weird, how do I know I have the right fit?

  Ski (and Snowboard) boots should be snug without being uncomfortable.  They should feel like a strong hug or firm handshake without being tight or painful.  Both kinds of boots are stiffer than a regular shoe for both performance and safety purposes.  One key to success is the correct sock! Changing into a dry, mid-weight technical sock when you put on your boots can make a huge difference in how long your feet stay warm and dry. Also, make sure your sock is not bunched up.

• What are my responsibilities? Tune Up Center What are my responsibilities?
  • Always stay in control. You must be able to stop or avoid people or objects.
  •  People ahead or downhill of you have the right-of-way. You must avoid them.
  • Stop only where you are visible from above and do not restrict traffic.
  • Look uphill and avoid others before starting downhill or entering a trail.
  • You must prevent runaway equipment.
  • Read and obey all signs, warnings, and hazard markings.
  • Keep off closed trails and out of closed areas.
  • You must know how and be able to load, ride and unload lifts safely. If you need assistance, ask the lift attendant.
  • Do not use lifts or terrain when impaired by alcohol or drugs.
  • If you are involved in a collision or incident, share your contact information with each other and a ski area employee.

  At each and every ski resort, this Skier Responsibility Code is taken very seriously. Any failure to ski responsibly, and to use good judgment and common sense, can result in the revocation of skiing privileges. There typically isn’t much tolerance for those who disobey the rules. Be aware, that in many cases, state law becomes involved in flagrant violation of boundary restrictions and unreported collisions. View Our Mountain Safety Page 

   Most importantly, if everyone follows the Responsibility Code and adheres to these basic safety tips, a good and safe time can be had by everyone on the slopes.

• What are your equipment rental suggestions? Tune Up Center What are your equipment rental suggestions?

  Boot Fitting: 

  Both ski and snowboard boots are designed to hold your foot snugly to the surface of your skis or snowboard. Any movement of the foot within the boot translates into loss of control and lessens performance. 

   For the best fit, make sure you: 

  • Wear only one pair of socks. 
  • Pull up your pant gaiter and the cuff of your first layer. 
  • Do not tuck your first layer into your boots. 

   Ski Boots are engineered to fit snugly. The critical area is the heel, which needs to be held tightly into the “heel cup” of the boot. Slide your foot into the boot, making sure that the tongue is pulled forward and out of the way. Push downwards on the heel of the boot to properly set your heel into the cup. Latch the buckles to a comfortable tightness, starting at the bottom and working your way up. Buckles may be readjusted after all have been fastened. Pay particular attention to the buckles on top of the instep of the foot as they hold your heel in place. When you stand up, your toes should have just enough room to wiggle. Press into the front of the boot by bending your knees. If your heel lifts up and out of the heel cup, the boots are too big. Camelback staff can be found in most locations throughout the ski resort and will be happy to assist you. 

   Snowboard boots fit differently than ski boots. First you open the boot bladder wide and slide your foot into the boot. Use the pull loops to get the boot onto your foot. Slide the lace lock down while tightening the inner laces until the fit is snug but comfortable. Now tighten the outer laces as tight as possible. If done properly, your toes will almost be touching the end of the boot. Stand up, bend your knees and make sure your toes are snug, but not cramped. Make sure your heel is being grabbed by the boot bladder and not lifting. As always, if you have questions or need assistance, look for any of our staff in an orange jacket or Blue Jacket with the Camelback Mountain logo. They can be found all around the ski resort and will be happy to assist you. 

   Ski/Snowboard Length: 

  Correct length is a correlation of your height, weight and ability level. Modern shaped skis and snowboards turn much more easily than those of just a few years ago. 

  Are You Goofy? 

  Snowboarders have to decide on their stance on the board. Most people are right-foot dominant, meaning their right leg is their “balance” foot. In this case, the right foot goes in the back binding, facing the rider to the right on the board. This is known as a “regular” stance. Some people are left-foot dominant, and ride facing the left side of the board…this is known as “goofy” stance. Here’s how to tell which foot is dominant before you even set foot on the ski resort. If you run and slide on a linoleum floor in your socks, whichever foot goes second is your balance foot. This is the foot that does most of the work by supporting the majority of your weight. 

   Helmets: 

  Most snowboarders choose to wear helmets for a variety of reasons. Because beginner boarders tend to fall backwards a lot, helmets should be strongly considered. Advanced boarders like to do tricks which greatly increases the level of risk in the sport. Beginner skiers; however, tend to ski at slow speeds, and falls are usually forward or to one side. We suggest that you consider helmet use and make an informed, educated decision. 

• What do we do if we purchase a snowboard lesson, but decide we want to do a ski lesson and vice versa? Tune Up Center What do we do if we purchase a snowboard lesson, but decide we want to do a ski lesson and vice versa?

  Please contact the Ski and Ride Academy. They will be able to let you know if there is availability to switch the lesson.

• What should I expect at our Pocono Ski Resort? Tune Up Center What should I expect at our Pocono Ski Resort?

  You’ve made it to the snow! Now the fun begins. The instructors at our ski resort are trained to do one thing…teach. All our instructors are trained to teach first-time lessons in a very specific, effective method. You’ll start out by doing exercises to develop your balance and get you accustomed to the feeling of sliding, with a focus on teaching you to feel the ski or snowboards “edge.” Edge control is what the game is all about. By going through these simple exercises, you will quickly learn how to do the two rudimentary actions needed to progress…stopping when and where you want and turning when and where you want. 

  You shouldn’t expect miracles your first time out. As we’ve said earlier, it takes three lessons for most people to reach the point where they can start to explore the mountain a little bit. 

  Ski & Ride Academy  

  Adaptive Programs 

  Stay Focused: 

  It’s important that you pay attention to your instructor. While the exercises may seem a bit repetitive, they are important in the big picture. Not everyone learns at the same pace, mostly because some people are naturally more athletic than others. Those who enjoy summer activities like surfing, skating or skateboarding will have a distinct edge over those who don’t, but you can do it!

• What should I keep in mind in terms of safety? Tune Up Center What should I keep in mind in terms of safety?

  The important thing to remember is not to overdo it. We don’t recommend a trip to the top of the mountain after your first visit…you probably won’t be ready for it. Spend some time on our ski resort’s learning trails practicing the exercises you learned in your lesson. Save the trip to the top for another day, when you’re more prepared. View Our Mountain Safety Page

• What should I NOT wear to the ski resort if I plan on going on the mountain? Tune Up Center What should I NOT wear to the ski resort if I plan on going on the mountain?

  Avoid clothing that absorbs water, such as denim jeans or knit gloves. Choose wool or synthetic socks instead, and skip cotton socks. If these articles of clothing get wet, they will not dry fast. Just remember Wet = Cold and Cold = No Fun. 

• Where can I find information on snow conditions? Tune Up Center Where can I find information on snow conditions?

  Check out our snow conditions page

• Where should I go when I get to the ski resort? Tune Up Center Where should I go when I get to the ski resort?

  Ticket Sales/Guest Services: 

  This is the first place you will stop at the ski resort. If you purchased a lesson package online, go to the kiosk in front of Mountain Guest Services or Adventure Basecamp to print your lift ticket. Every guest must have a lift ticket to go on snow. If you have any questions or need assistance look for any of our staff in an orange jacket with the Camelback Resort logo and they will be happy to assist you.

   Restrooms 

  Restrooms are conveniently located in multiple areas around the ski resort. The closest restrooms to Ticket Sales/Guest Services Center are to the right in the breezeway by the Tune-Up Center. 

   Rental Shop: 

  After printing your lift ticket, proceed to one of our state-of-the-art rental facilities conveniently located across the Ski & Ride Academy. Once you have your rentals, you’re ready to check in for your lesson!

  By pre-purchasing your rental equipment your equipment will be set up and ready for you when you arrive. The fastest and most convenient way to get on snow, Online Rentals.