FAQs

• When do my Camelbeach Season Pass perks expire? FAQs When do my Camelbeach Season Pass perks expire?

  The perks associated with the pass will expire on Labor Day of the current pass year. If the pass is renewed for the following year, new perks will start and remain valid until the subsequent Labor Day. Learn More Here.

• As a hotel guest, does my lift ticket include rentals? FAQs As a hotel guest, does my lift ticket include rentals?

  Lift tickets for hotel guests do NOT come with rentals. You may purchase a lift ticket separately or you can buy a lift ticket with rentals together.

• Who should I contact for billing questions, receipt requests, or charge details? FAQs Who should I contact for billing questions, receipt requests, or charge details?

  For any billing inquiries, please email GuestBilling@camelbackresort.com.

• Can I park anywhere at Camelback Resort? FAQs Can I park anywhere at Camelback Resort?

  If you will be arriving at the lodge by car, standard overnight self-parking is $25 per night/vehicle plus tax, which will be applied at check-in. Permit must be displayed until departure and is valid in all lots.

  For day guests visiting the Aquatopia, Snow tubing Park, Mountain Village (Camelbeach Outdoor Waterpark & Ski Mountain) or Mountain Adventures:

  • General Parking starting at $12/vehicle
  • Premium Parking Lot D2: Mon–Fri starting $40/vehicle | Sat–Sun (plus holidays) starting at $50/vehicle | Handicap Parking $12/vehicle Daily
  • Premium Parking Lot D3: Mon–Fri starting at $30/vehicle Daily | Sat–Sun (plus holidays) starting at $40/vehicle Daily
  • Click Here to access the full parking map.
  • Make it simple and buy general or premium parking by following the Cashless payment instructions on lot signage.
  • Season Passholders receive free general parking, excluding premium lots.
  • Lodge guests may park in general parking lots, please display your parking permit which will be issued at check-in.

  
  

  This parking policy gives us the ability to ensure that we offer appropriate and safe parking for all our guests, monitor/control the flow of traffic and assist in continuing to make parking lot improvements at the resort. Ensuring a smooth and safe process for all our guests.

• Where can I go for lost and found? FAQs Where can I go for lost and found?

  We have made it easy to report a lost item at Camelback:

  • Visit https://forgotmyitem.com/
  • Enter Hotel Code 10614.
  • Complete the form and hit submit.

  Our Public Safety team will receive your inquiry and will reach out to you shortly about the item in question.

  If visiting Camelbeach Outdoor Waterpark for the day you can also stop by the Locker Booth Rental Windows to see if your item has been dropped off. If your item has not been dropped off, please use the link above to report your missing item.

• Do you host banquets, meetings, birthday parties, weddings and other special events at the lodge? FAQs Do you host banquets, meetings, birthday parties, weddings and other special events at the lodge?

  Yes, we offer 22,000 sq. ft. of meeting space across five ballrooms, breakout rooms, and an intimate boardroom/bride's room. View our Groups & Meetings info.

• Do you offer group rates? FAQs Do you offer group rates?

  Yes, we offer special rates for groups of 10 or more rooms. Our group phone number is 570-629-1665 ext. 3. Please view our Groups & Meetings section for more information.

• Will Housekeeping Services be provided during my stay? FAQs Will Housekeeping Services be provided during my stay?

  Housekeeping services will automatically be provided every third day of your stay as a part of our initiative to be more friendly to our planet. If you would like more frequent services during your stay, please text us at 570-534-4585, dialing “0” from your guest room phone, or stop by the Concierge Desk located in the hotel lobby and we will be happy to accommodate.

• Do you offer Wi-Fi Internet Service? FAQs Do you offer Wi-Fi Internet Service?

  Yes, we offer Wi-Fi internet service to support multiple devices.

• What amenities are available at Camelback Lodge? FAQs What amenities are available at Camelback Lodge?

  Camelback Lodge has:

  • 453 rooms (from single room suites up to 4-bedroom suites), learn more.
  • Aquatopia, a 125,000 sq ft indoor waterpark (with 7 pools, 13 slides, a FlowRider, adventure river, etc.)
  • 30,000 sq ft indoor, dry adventure center (with a ropes course, mini­golf, laser tag, over 100 arcade games and more!). Learn more.
  • 22,000 sq ft of meeting and event space, learn more.
  • Multiple dining options,learn more.
  • Available for an additional fee but lodge guests get exclusive discounts!
  • Camelback Mountain with 39 trails and 100% nighttime skiing with some lodge rooms with ski in & ski out access
  • Camelback Snow Tubing with over 40 lanes available during the day and night with fun lights and music
  • Mountain Adventures features multiple ziplines, Pennsylvania’s only mountain coaster, UTV tours, sunbowl tubing, and mini golf
  • Camelbeach Outdoor Waterparkwhich is Pennsylvania’s largest outdoor waterpark. Available for an additional fee but lodge guests get exclusive discounts.
• Is there a deposit when making my reservation and do I need a credit card on file during my stay? FAQs Is there a deposit when making my reservation and do I need a credit card on file during my stay?

  Yes, Camelback Lodge is an advance deposit hotel. To guarantee your reservation, we require the first night’s lodging, taxes, and resort fee to be billed to a major credit card at the time of booking. The same credit card must be presented along with a valid photo ID at the time of check-­in. The credit card will remain on file during your stay, so if any incidental charges are placed to the room from any of the resort amenities, it will be charged at check-­out. If you wish to pay by cash or another credit card, please be sure to settle with the front desk prior to 11:00 AM on the day of check-­out.

• What is our no-show policy? FAQs What is our no-show policy?

  From time of booking until 72 hours before arrival, there is a $100 cancellation fee. Within 72 hours of arrival, there is a forfeit of first night’s deposit in full. No-Show Policy: Failing to check-in to your reservation beyond the time of 11:59 PM on the date of arrival will result in a forfeit of 1-night room, taxes and fees.

• What is the resort fee? FAQs What is the resort fee?
  Camelback Resort fee was created in an effort to provide guests with exceptional value and comfort away from home by grouping amenities into one cost. These amenities include (not limited to): High Speed Internet, Fitness Center, Inter-Resort Shuttle Services, In-room coffee/tea for select suites, In-room safe, Seasonal Crafts and Activities, Concierge Services, and more. We also offer complimentary laundry rooms – floors 2, 4, 6 (laundry detergent is not free). Plus, Aquatopia Indoor Waterpark is always included with every stay.
• Do we offer rollaway beds? FAQs Do we offer rollaway beds?
  Yes we do, rollaway beds are available upon request. Please let the Front Desk staff know once you arrive.
• What are your complimentary services? FAQs What are your complimentary services?

  For all lodge guests, our Fitness Center is open daily from 5:00 AM -11:30 PM. We offer complimentary laundry rooms – floors 2, 4, 6 (Laundry detergent not included). We also offer on property shuttle services to our attractions like Mountain Adventures, Camelbeach Outdoor Waterpark, and Snow Tubing.

• How do I make reservations or get more information? FAQs How do I make reservations or get more information?

  Call our reservations office at 855­-515-­1283. Or, book online and reserve 24/7.

• How does our laundry service work? FAQs How does our laundry service work?

  We offer complimentary laundry rooms – floors 2, 4, 6. Detergent is available for purchase inside the laundry rooms for $1. Floors 2 and 4 have change machines, floor 6 does not.

• What is the cancellation fee? FAQs What is the cancellation fee?

  If you choose to cancel your reservation for any reason you may be subject to a $100 processing fee and or forfeiture of deposit. All cancelation policies and fees are noted on the individual rate booked.

• Where is the fitness center located? FAQs Where is the fitness center located?

  To get to the fitness center, you must take the end of the hallway elevators and go to G1. Once you reach that floor, make a right and you will see the fitness center on the left-hand side before the exit of the hotel. If you are coming from your room, you must go towards Trails End and find the elevators or take the stairs to G1. Learn More Here.

• How old do you have to be to reserve a room? FAQs How old do you have to be to reserve a room?

  You must be at least 21 years of age to reserve or check into a room. All guests under 18 years old must be accompanied by a parent or guardian. Identification is required at check-­in.

• Do you offer birthday package add-ons? FAQs Do you offer birthday package add-ons?

  Yes, we do. We offer a Cliff/Cami Birthday gift bag and in Suite Celebration that you can add on while building out your stay. Learn More Here.

  Add-Ons Include:

  Cliff Birthday Bag: male plush toy, pin, balloon, 40 arcade credits, and a birthday card.

  Cami Birthday Bag: female plus toy, pin, balloon, 40 arcade credits, and a birthday card.

  In Suite Celebration: choice of Cliff/Cami birthday bag, 3 pizzas, 3 big sodas, and a 6-inch cake (feeds 6-8 people).

• What time is Check-in and Check-out? FAQs What time is Check-in and Check-out?

  Check-­In: Begins at 4:00 PM, or earlier if your room becomes available. If you arrive early, feel free to enjoy all of our activities and attractions. You can access Aquatopia as early as 12:30 PM; lockers and changing rooms are available.

  Check-­Out: Check-out is at 11:00 AM. Once you check­-out, you can continue to enjoy our activities and attractions for the remainder of the day. Requests for late checkouts are accepted but not guaranteed depending on hotel occupancy. Please call the front desk from your guest room to see if a late check­out is available for your room.

• Are skis & snowboards allowed in guestrooms? FAQs Are skis & snowboards allowed in guestrooms?

  Ski/snowboard equipment is not permitted in our guest rooms. We have a Ski Check area across from Trails End Pub & Grille. Upon arrival, one of our friendly ski valets will bring your equipment down to Ski Check for storage. When you are ready to hit the slopes, head down to Ski Check to pick up your equipment. A $50 fee per day will be added if equipment is found in the room.

• Are wheeled vehicles allowed in the lodge? FAQs Are wheeled vehicles allowed in the lodge?

  Wheeled Vehicles that are not for handicapped use are prohibited inside the Lodge. This includes, but is not limited to, hoverboards, bicycles, roller blades, skateboards, etc. Feel free to ride around outside, the scenery is beautiful!

• Does the lodge have a dress code policy? FAQs Does the lodge have a dress code policy?

  Your adventure doesn’t have to end when you leave Aquatopia, but shoes, shirt and/or swimsuit cover­ups are required when walking through the lobby, dining in any restaurant, or any public area outside of Aquatopia.

• Do all rooms come with a balcony? FAQs Do all rooms come with a balcony?

  Not all rooms have a balcony. Be sure to let your booking agent know you want one ahead of time.

• Does the lodge have quiet hours? FAQs Does the lodge have quiet hours?

  Yes, quiet hours are from 11:00 PM - 7:00 AM. For the comfort and enjoyment of all guests, we ask that you please keep noise levels to a minimum during these hours.

• What types of rooms do you have available? FAQs What types of rooms do you have available?

  We feature single room suites as well as suites with 1, 2 and 3 private bedrooms, including some loft units. We also offer suites with full kitchens and fireplaces. View our lodging page for full descriptions and layouts. Remember, Aquatopia Indoor Waterpark is included with your stay.

• When will my winter season pass perks expire? FAQs When will my winter season pass perks expire?

  The perks associated with the pass will expire 4/30/25 of the current pass year. If the pass is renewed for the following year, new perks will start and remain valid until 4/30/26. Learn More Here.

• Will bell or valet services be available during my stay? FAQs Will bell or valet services be available during my stay?

  Yes, Bell and Valet Services will both be available.

  • Bell service will be provided upon request – Guests may also use self-service luggage carts.
  • Bell carts and self-service luggage carts will be retrieved by an associate after each use.
  • Additional fee applies for Valet Services.