AQUATOPIA INDOOR WATERPARK FAQS

• What is the policy on outside food and beverage? Waterpark FAQs What is the policy on outside food and beverage?

  Outside food & beverage is not permitted inside Aquatopia. Restaurant and concession seating areas are for Lodge Food and Beverage use only. Outside food and beverage, pizza parties or small group gatherings, are not permitted in these areas, unless authorized through the Camelback Lodge Group Sales office. If the food was purchased inside the hotel, we will allow it inside Aquatopia as long as it’s not inside a glass container. There is no glass whatsoever allowed inside the waterpark. We do allow sealed bottles of water and baby formula (as long as it’s not in a glass container).

• How big is Aquatopia Indoor Waterpark and what makes it different? Waterpark FAQs How big is Aquatopia Indoor Waterpark and what makes it different?

  Aquatopia is 125,000 square feet and features a transparent roof, which allows sunlight in and the opportunity to tan year-round so be sure to pack your sunscreen and sunglasses! 13 slides, a wavepool, an adventure river, multi­level play and spray structures, toddler area, simulated surfing experience and food and beverage services, including a swim-­up bar round out the action and adventures. Best of all – the temperature is always 84°.

  • Venus SlydeTrap Waterslide is the only combination slide of its kind in the World.
  • Storm Chaser Water Coaster is the longest indoor water coaster slide in the World.
  • The Adventure River runs underground and is a highly themed attraction everyone will enjoy.
  • Aquatopia is illuminated at night, but gently, to make the waterpark feel like evening. It’s purely magical and unlike any other in the U.S.A.!

  And there’s much, much more!

• How far is Aquatopia from New York and Philadelphia? Waterpark FAQs How far is Aquatopia from New York and Philadelphia?

  Aquatopia Indoor Waterpark located in the Poconos is only a two-hour drive from New York City or Philadelphia, Pennsylvania. View directions here.

• Are towels provided at the waterpark or do I have to bring my own? Waterpark FAQs Are towels provided at the waterpark or do I have to bring my own?

  Towels are provided at Aquatopia indoor waterpark for you to use. A towel program has been implemented, please ask guest services if you have any questions.

• Are lockers available? Waterpark FAQs Are lockers available?

  Yes, lockers are available at the indoor waterpark and ski­-in & ski­-out check­-in area for a nominal fee. We recommend keeping any larger items in your room or vehicle.

• What is the minimum number of guests to qualify for group pricing at Aquatopia Indoor Waterpark? Waterpark FAQs What is the minimum number of guests to qualify for group pricing at Aquatopia Indoor Waterpark?

  Groups of 20 guests or more will qualify for group pricing. Please fill out form on this page.

• Are my children allowed to go to the waterpark by themselves? Waterpark FAQs Are my children allowed to go to the waterpark by themselves?

  All children under the age of 14 must be supervised by a guest aged 14 or older at all times. Although there are certified lifeguards on duty, parents are encouraged to stay with their children at all times regardless of age. The waterparks and other amenities contain features and elements that are not suitable for a child’s unsupervised participation.

• Do I need to show my ID for Alcoholic Beverages every time? Waterpark FAQs Do I need to show my ID for Alcoholic Beverages every time?
  For alcoholic beverage orders, kindly ensure you possess your valid identification card. We perform ID checks for all patrons.
• What is the minimum spend for each guest? Waterpark FAQs What is the minimum spend for each guest?

  Our La Cava Privada has a minimum spend requirement of $85 per person.

• What is the policy on the operation of slides & attractions? Waterpark FAQs What is the policy on the operation of slides & attractions?
  Weather may sometimes impact the operation of our attractions based on the severity of the conditions. Camelbeach will not close for rain and we encourage you to look at the local forecast when planning your adventure with us. If all our attractions are closed due to inclement weather for 90 consecutive minutes, no later than 2 hours before park closure, we can reactivate your Camelbeach ticket for another day in the same operating season.
• Are personal flotation devices permitted? Waterpark FAQs Are personal flotation devices permitted?
  Yes, however, if a guest chooses to utilize their own personal flotation device (PFD) it must be U.S. Coast Guard approved. This approval notice will be located most often on the inner back or front of the device. Puddle jumpers are an example of an approved PFD. Devices requiring the user to inflate will not be U.S. Coast Guard approved and are not permitted in our water facilities.
• Can I park anywhere at Camelback Resort? Waterpark FAQs Can I park anywhere at Camelback Resort?

  If you will be arriving at the lodge by car, standard overnight self-parking is $25 per night/vehicle plus tax, which will be applied at check-in. Permit must be displayed until departure and is valid in all lots.

  For day guests visiting the Aquatopia, Snow tubing Park, Mountain Village (Camelbeach Outdoor Waterpark & Ski Mountain) or Mountain Adventures:

  • General Parking is free
  • Premium Parking Lot D2: Mon–Fri starting $20/vehicle | Sat–Sun (plus holidays) starting at $25/vehicle | Handicap Parking $12/vehicle Daily
  • Click Here to access the full parking map.
  • Make it simple and buy general or premium parking by following the Cashless payment instructions on lot signage.
  • Season Passholders receive free general parking.
  • Lodge guests may park in general parking lots, please display your parking permit which will be issued at check-in.

  
  

  This parking policy gives us the ability to ensure that we offer appropriate and safe parking for all our guests, monitor/control the flow of traffic and assist in continuing to make parking lot improvements at the resort. Ensuring a smooth and safe process for all our guests.

• Can I wear jewelry or any loose items on the slides & rides? Waterpark FAQs Can I wear jewelry or any loose items on the slides & rides?
  Access to slides or rides is not permitted if loose items or articles are not secured. Our staff reserves the right to deny entry to those unable to remove loose items for safety reasons.
• Do I have to pay for a waterpark ticket for my small child? Waterpark FAQs Do I have to pay for a waterpark ticket for my small child?
  For admission to both Aquatopia Indoor Waterpark and Camelbeach, children aged 2 and under are free of charge.
• Where can I go for lost and found? Waterpark FAQs Where can I go for lost and found?

  We have made it easy to report a lost item at Camelback:

  • Visit https://forgotmyitem.com/
  • Enter Hotel Code 10614.
  • Complete the form and hit submit.

  Our Public Safety team will receive your inquiry and will reach out to you shortly about the item in question.

  If visiting Camelbeach Outdoor Waterpark for the day you can also stop by the Locker Booth Rental Windows to see if your item has been dropped off. If your item has not been dropped off, please use the link above to report your missing item.

• What is the admission policy? Waterpark FAQs What is the admission policy?

  Our admission policy for Aquatopia Indoor Waterpark and Camelbeach Outdoor Waterpark can be viewed here.

• What are the hours of the waterpark? Waterpark FAQs What are the hours of the waterpark?

  Park hours vary by date and occupancy. Hours and other waterpark information will be available if you view the Poconos Waterpark Hours of Operation page or contact the lodge call center at 855-515-1283.