YOUR SAFE FAMILY FUN DESTINATION

We continue with the best in class cleanliness and safety practices in addition to requirements set by the CDC and local/state government. To ensure the wellbeing and health of all guests, employees, and vendors we have established a code of conduct. These policies should be strictly observed during your time at Camelback Lodge, Mountain Adventures, Aquatopia Indoor Waterpark, and Camelbeach Snowtubing Park, and Ski Mountain.

We continue to develop protocols to offer the ultimate safe, clean, and fun environment including:

  • On-going sanitization and disinfection of all guestrooms and public spaces, with attention to high touch areas such as doorknobs, elevator buttons, remote controls, and phones.
  • Hand sanitizing stations are placed throughout the resort for guests and associates.
  • Staff awareness training has been conducted, including a review of guest assistance procedures and instructions that any unwell staff members must stay home.
  • We have created the highest standards to ensure physical distancing. Restaurant tables and other physical layouts have been arranged to ensure appropriate distancing.
  • We have exclusive areas to accommodate private gatherings.
  • Food & Beverage outlets with indoor dining will be limited to 50% occupancy.
  • Please note that we have moved to cashless transactions where possible to help ensure the health safety of guests and employees.
  • To learn more about our current cleanliness programs, please see the additional sections below.

TEMPORARY CLOSURES DUE TO COVID 19

  • Mystic Springs 
  • Swim Up Bar
  • Flyboys Bar
  • Fitness Center

Other Temporary Closures Due to Required Maintainance

  • Venus Sylde Trap – Closed November 16th to 19th
  • Storm Chase – Closed November 18th to 19th

FAQs

To ensure the well-being and health of all guests, employees, and vendors, it is required to wear face coverings in all areas of the resort. Camelback Resort is following all CDC and state guidelines. It is now required by the state of Pennsylvania that by entering any business individuals should wear face coverings.

  • Camelbeach/Aquatopia: Guests are required to wear a face covering upon entrance to the waterparks. Once in the waterpark guest are not required to wear a face covering while enjoying the water activities. However, guest are required to wear face coverings when in bathroom areas, locker/changing areas, and all at food and beverage areas until they sit down to eat. We also ask that you wear a face covering if you are in any of the lounging areas.
  • Lodge: Face coverings are to be worn throughout the entire resort, especially in retail, arcade and food/beverage outlets. Exception is once guests are seated at a table to eat, they may remove their face coverings, but should place them back on when walking to and from their table. Guest are required to wear face coverings in all areas, including when walking in the lobby hallways or on elevators.
  • Mountain Adventures: Face coverings are required upon arrival to CMA for adventure check-in and between adventures. They are not required while enjoying your adventures. 

We want to assure you that we are working to create a smooth and seamless process for everyone while practicing physical distancing with limited physical interactions. 

  • Clear plexiglass barriers installed at each front desk workstation and at the concierge desk.
  • Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property.

We have continued best in class cleanliness and safety practices in addition to requirements set by the CDC and local government. We continue to develop protocols to offer the ultimate safe, clean and fun environment. To learn more about our current cleanliness programs, click here.

Camelback Resort Team Members will undergo COVID Safety & Sanitation Protocol Training before guest arrive on site. 

  • Appropriate PPE (Personal Protective Equipment) will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and guidance. 
  • All associates will be provided a mask and required to wear that mask while on property. 
  • Gloves will be provided to associates whose responsibilities require them as determined by medical experts including housekeeping, public area attendants and security officers in direct contact with guests. 

Currently we will be limiting the operations for F&B in order to ensure service and guest safety.

  • Food & Beverage outlets with indoor dining will be limited to 50% occupancy
  • Patrons must wear face coverings when not seated.
  • Alcohol is to be consumed only with a meal & may not be consumed without a meal on the table. Alcohol is to be consumed only while seated and in accordance with state regulation, with social distancing in mind at all times.
  • We have created the highest standards to ensure physical distancing. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Please do not move tables.
  • Please note that we have moved to cashless transactions where possible to help ensure the health safety of guests and employees. 

There will be limited housekeeping services available upon request, however we have created a new procedure to ensure limited interaction between guests and employees. 

  • Should you need fresh linens, they will be provided to your room in a sealed bag along with a second bag for used linen. All used linen or towels are to be placed into the empty bag and left outside your door for housekeeping to collect. 
  • All guest amenities to be packaged before being placed in room.

All lift tickets are to be purchased online. Guest must complete a waiver online too. There will be kiosks for guests to print and retrieve tickets. We will disinfect touch screens between each guest/group. The queue line will be socially distant at 6 feet. Only parties that arrive together may ride together. Hand sanitizer stations will be located at the bottom and top of the lifts. Due to the proximity to each other at loading areas, guests are required to wear masks.

As the CDC states, “There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.”

All guests to Aquatopia are required to wear a face covering when entering the waterpark, ordering at food/beverage outlets, and in lounge areas outside of the water. Face coverings are not required while enjoying the water activities or while seated for eating. We do ask that you wear a mask walking to and from your table to eat.  

Chemicals and safety protocol for all pools, rides and slides meet and exceed industry standards.

  • No pairing of different parties in group rafts
  • Chaise lounge chairs and Cabanas to be sanitized regularly 
  • Cabanas to be pressure washed nightly
  • Towel desk, entry kiosks and all other desks and counters to be sanitized regularly

Aquatopia is currently only open to hotel guests and day guests. Season pass perks are currently blacked out.

All chefs are ServSafe certified. This is a national program to teach safe-food preparation and handling.

•  Food to be served by Camelback Employees

•  All plate ware, service ware; cup ware will be single use disposable

•  No bar seating available.

•  Stanchions set to allow for social distancing line queuing protocol enacted.

•  Guests can order and pick up beverages.

We have created the highest standards to ensure physical distancing. The beauty of Camelback Resort is the breadth of our campus – sprawling across 166 acres with plenty of open space, incredible outdoor activities and exciting adventures in the fresh mountain air. We have exclusive areas to accommodate private gatherings for you, your friends and your families.

If Camelback Resort must close due to COVID-19:

  • Ski/board pass or triple ticket will be valid through end of 2022 snow sports season if guest is unable to pick up pass this season.
  • Ski/board pass or triple ticket credit based on amount of time resort is closed will be applied in the 2021/22 season if guest has already picked up pass.

If resort is open and guest has COVID-related issues that make it impossible to use or pick up pass, the ski/board pass or triple ticket transferred to 2021/22 season.

If your reservation was cancelled (stays March 17 – June 11, 2020) and you wish to rebook at a future stay, we will honor your reservation. Availability for these new stays will be through April 1st, 2021. Please call 855.515.1283 and our reservations team will be happy to assist you. As you can imagine, call wait time may be higher than ideal, so you can also reach the team by email at info@camelbackresort.com with any other questions you may have.

If you choose to cancel your reservation for any reason you may be subject to a $100 processing fee and or forfeiture of deposit. All cancelation policies and fees are noted on the individual rate booked.

Queue lines and carpets socially distanced between family groups at 6 feet. Guests and associates required to wear facial coverings/masks at all times in the snowtubing area unless seated in a restaurant. Gloves are recommended for all guests. (Regular winter gloves are sufficient). Hand sanitizer stations will be located at the bottom and top of the lifts. Tubes will be sanitized at the end of each day.

  • Appointments are spaced out with additional time in between to properly sanitize each treatment room
  • All work stations will be disinfected after each treatment
  • Plastic sheets will be placed over all treatment tables
  • Guests will change directly in the treatment room before the technician enters
  • Facials, face treatments, face waxing, and stone massages are currently unavailable
  • Technicians are required to wear facemasks at all times

Camelback Resort has been a part of the local community for over 50 years. We’ve seen good times and hard times. This is certainly one of the hardest, but we’re in this together! Camelback Cares is a program that [CamelbackResort.com/Cares] supports our local community, frontline workers and associates with resources and special rate plans.

Upon arrival to the property all guests, vendors and employees will go through a wellness screening at the main entrance. This will include observation for overt symptoms and taking each person’s temperature with a no-touch infrared thermometer. 

Our staff will discreetly offer a secondary wellness screening by a Camelback EMT. There a second temperature reading will be taken, should there be a fever, the party will be directed to medical care and provided with information based on the CDC, State and Local guidance. No one within the party will be given access to the resort. Should this take place Camelback will provide a refund for the guest’s stay. 

Any individual who is age 2 and older is required to wear a face covering during their time at Camelback Resort. Should you have a medical condition that prevents you from wearing a face covering, you will not be required to wear one. 

Yes and Yes!.  All lines for ski school will form outside of the center. For KLC, children only with one parent/guardian will be permitted inside. Face coverings are required. Six feet of social distancing will be maintained at all times. Only members of the same household are permitted to ride the chair lift together. Students and instructors will ride on the opposite side of the quad when possible. All equipment and facilities will be regularly sanitized and disinfected. 

Ski and snowboard rentals must be purchased online and guests must complete all required paperwork online. To ensure safe social distance and to prevent overcrowding, guests will be provided with an appointment time to pick up equipment. The number of guests inside the rental shop will be limited to accommodate proper social distancing. Face coverings/masks are required while in the rental shop. Hand sanitizer stations are placed throughout the rental shop. Boots and helmets will be disinfected with an EPA approve COVID killing disinfectant after use and before reuse. Ski pole hand grips will be disinfected before reissue. Equipment returns will be contactless, guest will drop equipment off in a designated area.

In an abundance of care, during this on-going situation we are suspending all Valet and Bell Services. 

  • All parking lots will be open for guest self-parking.
  • Bell carts and self-service luggage carts will be available and sanitized