YOUR SAFE FAMILY FUN DESTINATION

We continue with the best in class cleanliness and safety practices in addition to requirements set by the CDC and local/state government. To ensure the wellbeing and health of all guests, employees, and vendors we have established a code of conduct. These policies should be strictly observed during your time at Camelback Lodge, Mountain Adventures, Aquatopia Indoor Waterpark, and Camelbeach Snowtubing Park, and Ski Mountain.

Update January 3, 2021:

As the year changes so do the restrictions put in place by PA state officials. Beginning January 4, 2021 Camelback Resort will be reopening the areas which were temporarily closed in the past weeks. This means we will be welcoming guests back to Aquatopia Indoor Waterpark, Arcadia Arcade/Adventures and all indoor dining (50% capacity).

Please see the FAQ section below for the additional updates.

PA Travel Restrictions

We continually monitor the direction from PA officials. Because the commonwealth does not dictate how businesses should implement the requirements for testing, Camelback Resort is leaving monitoring to government entities and we are not requiring any proof of testing at the resort.

Camelback Strong

We remain strong and committed to ensuring a safe and fun environment for everyone. As part of our Camelback Cares program we have developed a flexible booking policy for our guests. If you book a reservation now and wish to modify your stay, you can re-book at a future date through April 1st, 2021 with no additional fees or cancel with a full refund. We hope this gives you the peace of mind to enjoy your family getaway so you can laugh, splash and creating unforgettable memories.

We continue to develop protocols to offer the ultimate safe, clean, and fun environment including:

  • On-going sanitization and disinfection of all guestrooms and public spaces, with attention to high touch areas such as doorknobs, elevator buttons, remote controls, and phones.
  • Hand sanitizing stations are placed throughout the resort for guests and associates.
  • Staff awareness training has been conducted, including a review of guest assistance procedures and instructions that any unwell staff members must stay home.
  • We have created the highest standards to ensure physical distancing. Restaurant tables and other physical layouts have been arranged to ensure appropriate distancing.
  • Select Food & Beverage outlets will offer outdoor dining and take-out service.
  • Please note that we have moved to cashless transactions where possible to help ensure the health safety of guests and employees.
  • To learn more about our current cleanliness programs, please see the additional sections below.

TEMPORARY CLOSURES DUE TO COVID 19

  • Fitness Center

SAFETY PROTOCOLS FAQ’s

General

FAQs

Yes. Face coverings are required in all Public Areas at the resort, this includes indoor and outdoor areas. Camelback Resort is following all CDC and state guidelines. It is now required by the state of Pennsylvania. The only exception to this is when you are seated at a table to eat or drink, if you are seated at a table without food or beverage you must wear a face covering.

All chefs are ServSafe certified. This is a national program to teach safe-food preparation and handling.

•  Food to be served by Camelback Employees

•  All plate-ware, service-ware, cup-ware will be single-use and disposable

•  No bar seating available

•  Stanchions set to allow for social distancing line queuing protocol enacted

•  Guests can order and pick up beverages.

We have created the highest standards to ensure physical distancing. The beauty of Camelback Resort is the breadth of our campus – sprawling across 166 acres with plenty of open space, incredible outdoor activities and exciting adventures in the fresh mountain air. We have exclusive areas to accommodate private gatherings for you, your friends and your families.

Camelback Resort Team Members will undergo COVID Safety & Sanitation Protocol Training before guest arrive on site. 

  • Appropriate PPE (Personal Protective Equipment) will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and guidance. 
  • All associates will be provided a mask and required to wear that mask while on property. 
  • Gloves will be provided to associates whose responsibilities require them as determined by medical experts including housekeeping, public area attendants and security officers in direct contact with guests. 

Upon arrival to the property all guests, vendors and employees will go through a wellness screening at the main entrance. This will include observation for overt symptoms and taking each person’s temperature with a no-touch infrared thermometer. 

Our staff will discreetly offer a secondary wellness screening by a Camelback EMT. There a second temperature reading will be taken, should there be a fever, the party will be directed to medical care and provided with information based on the CDC, State and Local guidance. No one within the party will be given access to the resort. Should this take place Camelback will provide a refund for the guest’s stay. 

In addition to the heated tents area listed below there will also be several picnic areas located at the mountain base.

  • Outside of Big Pocono and Eastside on the main deck
  • Annex Deck
  • Wavepool area or near the Sunbowl Lift drop off area.
  • Trails End Patio (Located at the Lodge)
  • Berrelli’s patio and deck (Located near Adventure Basecamp)
  • Summit House deck (Located at the top of the mountain)

As of January 4, 2021 many of the PA state mandates will be expiring. We are very excited to announce that NO areas will be closed due to COVID mandates. Indoor dining is limited to 50% capacity and masks must be worn on property at all times.

Lodge

FAQs

We continually monitor the direction from PA officials. Because the commonwealth does not dictate how businesses should implement the requirements for testing, Camelback Resort is leaving monitoring to government entities and we are not requiring any proof of testing at the resort.

We remain committed to ensuring a safe and fun environment for everyone. If you have concerns about traveling during the dates you have reserved, we are providing flexibility to modify your stay and re-book at a future date through April 1st, 2021 with no additional fees or cancel with a full refund. Please call 855.515.1283 and our reservations team will be happy to assist you. As you can imagine, call wait time may be higher than ideal, so you can also reach the team by email at info@camelbackresort.com with any questions you may have.

We want to assure you that we are working to create a smooth and seamless process for everyone while practicing physical distancing with limited physical interactions. 

  • Clear plexiglass barriers installed at each front desk workstation and at the concierge desk.
  • Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property.

We have continued best in class cleanliness and safety practices in addition to requirements set by the CDC and local government. We continue to develop protocols to offer the ultimate safe, clean and fun environment. To learn more about our current cleanliness programs, click here.

There will be limited housekeeping services available upon request, however we have created a new procedure to ensure limited interaction between guests and employees. 

  • Should you need fresh linens, they will be provided to your room in a sealed bag along with a second bag for used linen. All used linen or towels are to be placed into the empty bag and left outside your door for housekeeping to collect. 
  • All guest amenities to be packaged before being placed in room.

With certain PA state mandates expiring, we are incredibly excited to be reopening indoor dining at 50% capacity! We’re more than ready to welcome our guests back inside for the dining experiences we’ve all been missing recently. In addition to indoor seating, we will continue offering outdoor seating in our heated tents at Trails End Pub & Grille, Berrelli’s Italian Chophouse, Summit House and throughout the Mountain Village ski area. Indoor and outdoor, we’ve got you covered! Call ahead or check OpenTable to make your reservation. In accordance with previous PA mandates, alcohol must be ordered with an entrée. Please see the Eat & Drink area of our website for detailed hours of operation.

If your reservation was cancelled (stays March 17 – June 11, 2020) and you wish to rebook at a future stay, we will honor your reservation. Availability for these new stays will be through April 1st, 2021. Please call 855.515.1283 and our reservations team will be happy to assist you. As you can imagine, call wait time may be higher than ideal, so you can also reach the team by email at info@camelbackresort.com with any other questions you may have.

Yes Valet and Bell Services will be available.

  • Additional fee applies for Valet Services.
  • Bell carts and self-service luggage carts will be available and sanitized after each use.

Winter Activities

FAQs

Face coverings are required in all Public Areas at the resort, this includes indoor and outdoor areas. Camelback Resort is following all CDC and state guidelines. It is now required by the state of Pennsylvania.

Yes and Yes again! Under the new Camelback Ski & Ride Academy, we have SnowPro Group and SnowPro Private lessons. These lessons will be located at Mountain Village (formerly known as Camelback Ski Mountain Base Area). These will be available for purchase online.

Yes and Yes! A new location was decided on for Kids Learning Center which has also been renamed SnowClub Kids Lessons under Camelback Ski & Ride Academy. All lines for ski school will form outside of the Adventure Basecamp building (formerly known as Camelback Mountain Adventures). For SnowClub, children only with one parent/guardian will be permitted inside. Face coverings are required. Six feet of physical distancing will be maintained at all times. Only members of the same household are permitted to ride the chair lift together. Students and instructors will ride on the opposite side of the quad when possible. All equipment and facilities will be regularly sanitized and disinfected.

We continue to follow Pennsylvania Skier Association and PA State guidance. Currently there are no restrictions for occupancy. With over 167 skiable acres with 39 trails at Camelback and each trial averages 4 acres there is plenty of space for everyone to practice physical distancing. We plan to open all Snow sports on Friday December 18th, 2020 (weather and conditions permitting). The ski mountain will open with 7 trails (conditions permitting). We will continue to communicate as we have updates.

We continually monitor the direction from PA officials. Because the commonwealth does not dictate how businesses should implement the requirements for testing, Camelback Resort is leaving monitoring to government entities and we are not requiring any proof of testing at the resort.

The queue line will be physically distanced at 6 feet. In addition, signage with the Code of Conduct will be throughout the mountain area to reinforce messaging. Only parties that arrive together may ride together. Hand sanitizer stations will be located at the bottom and top of the lifts. Due to the proximity to each other at loading areas, guests are required to wear masks.

All lift tickets are to be purchased online. Guest must complete a waiver online too. There will be kiosks for guests to print and retrieve tickets once they arrive to the mountain. We will disinfect touch screens between each guest/group.

With certain PA state mandates expiring, we are incredibly excited to be reopening indoor dining at 50% capacity! We’re more than ready to welcome our guests back inside for the dining experiences we’ve all been missing recently. In addition to indoor seating, we will continue offering outdoor seating in our heated tents at Trails End Pub & Grille, Berrelli’s Italian Chophouse, Summit House and throughout the Mountain Village ski area. Indoor and outdoor, we’ve got you covered! In accordance with previous PA mandates, alcoholic purchases must be ordered with an accompanying entrée. Please see the Eat & Drink area of our website for detailed hours of operation.

Food & Beverage Options Currently Open (all Tents are outdoors with heating units and open ventilation):

Open dateOfferingsHoursMeal PeriodSeating
Smokehouse / Annex DeckOPENTakeout Only9am till volume Breakfast / Lunch / DinnerOutside Tent
Taco’s & BeerFood truckOPENTakeout Only9am till volumeLunch / DinnerOutside Tent
Summit HouseOPENOutside Dining and Takeout12pm to 6pmLunchOutside Tent
On a Roll Food truckOPENTakeout Only9am till 9pmBreakfast / LunchOutdoor Picnic

Our NEW food truck will be located at snowtubing this year, On a Roll and Tap Bar. All offerings are takeout only and alcohol must be purchased with an entrée. Face coverings are required to place order and physically distancing in line will be enforced.

If Camelback Resort must close due to COVID-19:

  • Ski/board pass or triple ticket will be valid through end of 2022 snow sports season if guest is unable to pick up pass this season.
  • Ski/board pass or triple ticket credit based on amount of time resort is closed will be applied in the 2021/22 season if guest has already picked up pass.

If resort is open and guest has COVID-related issues that make it impossible to use or pick up pass, the ski/board pass or triple ticket transferred to 2021/22 season.

Queue lines and carpets physically distanced between family groups at 6 feet. Guests and associates required to wear facial coverings/masks at all times in the snowtubing area unless seated at a table to eat or drink. Gloves are recommended for all guests. (Regular winter gloves are sufficient). Hand sanitizer stations will be located at the bottom and top of the lifts. Tubes will be sanitized at the end of each day.

Ski and snowboard rentals must be purchased online and guests must complete all required paperwork online. To ensure safe physical distance and to prevent overcrowding, guests will be provided with an appointment time to pick up equipment. The number of guests inside the rental shop will be limited to accommodate proper physical distancing set by PA mandates. Face coverings/masks are required while in the rental shop. Hand sanitizer stations are placed throughout the rental shop.

Boots and helmets will be disinfected with an EPA approve COVID killing disinfectant after use and before reuse. Ski pole hand grips will be disinfected before reissue. Equipment returns will be contactless, guest will drop equipment off in a designated area.

Aquatopia/Spa Activities

FAQs
  • Appointments are spaced out with additional time in between to properly sanitize each treatment room
  • All work stations will be disinfected after each treatment
  • Plastic sheets will be placed over all treatment tables
  • Guests will change directly in the treatment room before the technician enters
  • Facials, face treatments, face waxing, and stone massages are currently unavailable
  • Technicians are required to wear facemasks at all times

With certain PA state mandates expiring, we are incredibly excited to be reopening Aquatopia Indoor Waterpark as of January 4, 2021! The new year holds plenty of splash-tastic times, so start planning your indoor waterpark adventure. Aquatopia Indoor Waterpark is open daily from 10am – 9pm.

Overnight Lodge Guests: Overnight Lodge Guests: If you have concerns about traveling during the dates you have reserved, we are providing flexibility to modify your stay and re-book at a future date through April 1st, 2021 with no additional fees or cancel with a full refund. Please call 855.515.1283 and our reservations team will be happy to assist you. You can also reach the team by email at info@camelbackresort.com with any questions you may have.