CARVE YOUR WAY TO BETTER SKILLS

FAQ

• Am I allowed on the mountain without ski gear? multi-week program Am I allowed on the mountain without ski gear?

  No, anyone without proper ski or snowboard equipment is not allowed on the lifts.

• Are children's ski/snowboard lessons available? Where are they held? multi-week program Are children's ski/snowboard lessons available? Where are they held?

  Yes, we offer Children’s Lessons through Camelback Ski & Ride Academy. Children’s Lessons take place Monday – Friday | Ski & Ride Academy in Mountain Village and Saturday, Sunday and Holidays | Kids Learning Center at Adventure Base Camp.

  Children and their families will be permitted inside to get their rentals after getting their tickets from the kiosks outside. Lessons should be purchased online ahead of time.

• Are group and private lessons available for adults or families? multi-week program Are group and private lessons available for adults or families?

  Yes, and yes again! Under the Camelback Ski & Ride Academy, we have Group Lessons for teens and adults, and Group Lessons for families looking to learn together in a private setting. These lessons will be located at Ski and Ride Academy at Mountain Village (Camelback Ski Mountain Base Area). These lessons are available for purchase online.

• Can I reuse my Adventure Card year after year? multi-week program Can I reuse my Adventure Card year after year?
  Absolutely! Your Adventure Card is designed to last. Hold onto it between trips, and you can reload it each time you visit—whether it’s for skiing, snowboarding snowtubing, or mountain adventures.
• Do I need a lift ticket if I am not skiing or snowboarding? multi-week program Do I need a lift ticket if I am not skiing or snowboarding?

  If you plan on going on the snow, yes, you have to have a lift ticket. Buy here.

• Do lessons come with a locker? multi-week program Do lessons come with a locker?

  Lessons do not come with a locker. Lockers are available on property on a first come first serve basis.

• Do you offer full day or half day lessons for children? multi-week program Do you offer full day or half day lessons for children?

  Currently we do offer half day lessons for children and you can purchase both a morning and an afternoon session. Explore more here.

• How much time do I need to plan for between arrival and lesson time? multi-week program How much time do I need to plan for between arrival and lesson time?

  Arrive early enough so you won’t be rushed. On weekends and during prime (holiday) periods, plan to arrive at the Ski and Ride Academy Lesson Pre-check at least 90 minutes prior to your lesson start time if you have a family and friends lesson or private lesson and need equipment. On (non-holiday) midweek days, plan to arrive at Ski and Ride Academy Lesson Pre-check 45 minutes prior to your lesson start time. Remember… earlier is always better! If you have a children’s lesson package, arrive 45 minutes before your child’s lesson.

• How should I transport my equipment? multi-week program How should I transport my equipment?

  If you are bringing your own gear to our Pocono ski resort, make sure to transport them in the proper way, this will make your trip from the parking lot to the ski resorts’ base area much easier:

  Skis:

  Place the skis base-to-base, with the brakes locked together. If you’re outdoors and have plenty of space, carry the skis on your shoulder, with the ski tips in your hand. Your other hand is free to carry your poles (and boots unless you’ve changed footwear at your car). When indoors or near other people, carry the skis upright, with the tips pointing up and your hand below the binding toe piece.

  Snowboard:

  Boarders have the advantage of more comfortable boots. Tuck your board under one arm like a stack of books and you’re on your way.

• If I purchase a beginner package, can I upgrade my beginner lift ticket if I’m feeling adventurous? multi-week program If I purchase a beginner package, can I upgrade my beginner lift ticket if I’m feeling adventurous?

  After your lesson, if you feel like exploring trails that are more difficult you can upgrade your beginner lift ticket to a full mountain lift ticket for a discounted price of $25 on weekdays and $35 on weekends.

• Is equipment included with my ski/board lesson? multi-week program Is equipment included with my ski/board lesson?

  Rental equipment is included with children’s lesson package and Group lesson Package. Rentals include a full ski or snowboard set for the whole day. You will receive skis or a snowboard with bindings, boots and a helmet. Poles are optional however included. Rentals do not include jackets, snowpants, goggles, or gloves. Please come dressed appropriately for your lesson. Private lessons do not come with rentals, you must buy them in Guest Services when you arrive.

• What are my responsibilities? multi-week program What are my responsibilities?
  • Always stay in control. You must be able to stop or avoid people or objects.
  • People ahead or downhill of you have the right-of-way. You must avoid them.
  • Stop only where you are visible from above and do not restrict traffic.
  • Look uphill and avoid others before starting downhill or entering a trail.
  • You must prevent runaway equipment.
  • Read and obey all signs, warnings, and hazard markings.
  • Keep off closed trails and out of closed areas.
  • You must know how and be able to load, ride and unload lifts safely. If you need assistance, ask the lift attendant.
  • Do not use lifts or terrain when impaired by alcohol or drugs.
  • If you are involved in a collision or incident, share your contact information with each other and a ski area employee.

  At each and every ski resort, this Skier Responsibility Code is taken very seriously. Any failure to ski responsibly, and to use good judgment and common sense, can result in the revocation of skiing privileges. There typically isn’t much tolerance for those who disobey the rules. Be aware, that in many cases, state law becomes involved in flagrant violation of boundary restrictions and unreported collisions. View Our Mountain Safety Page

  Most importantly, if everyone follows the Responsibility Code and adheres to these basic safety tips, a good and safe time can be had by everyone on the slopes.

• What can I expect from my instructor? multi-week program What can I expect from my instructor?

  Camelback Resort staffs the most talented and inspiring, professionally trained, ski and snowboard instructors who are dedicated to sharing their passion for these energizing winter sports. You’ll learn the skills you need in the learning area that you’ll use on the slopes. Our children’s lessons and group lessons are beginner lessons that teach you the basics of skiing or riding. As you continue on your journey in snowsports, private lessons are available to work on specific skills. Your instructor will ask what your goals are for the lesson and work with you to achieve those goals.

• What is the cancellation policy for my lesson? multi-week program What is the cancellation policy for my lesson?
  • Cancellation Policies for all attractions:
  • Written Cancellation Policy: No refunds or exchanges.
  • Written Deposit Policy: 100% due at the time of purchase.
  • Other Policy: No refunds or exchanges, all tickets are nontransferable and not available for resale

  Camelback Ski Mountain Conditions Guarantee:

  • If you are not satisfied with the conditions on the mountain, you can go to guest services and get a return visit voucher. You must do this within the first hour of being on the mountain.
  • More information here.
• What should I expect for my lesson? multi-week program What should I expect for my lesson?

  As a beginner, you should have reasonable expectations about your first day out on the mountain. Hopefully, many of the things below will give you a better idea of what to expect, but there are some important basics to be prepared for:

  • Pace yourself and set reasonable expectations, focus on fun.
  • Learning something new is not always easy, but it will be rewarding and exciting when you succeed.
  • Everyone learns at a different pace.
  • Don’t be afraid to ask your instructor questions, they are there to help you learn.
• What should I keep in mind in terms of safety? multi-week program What should I keep in mind in terms of safety?

  The important thing to remember is not to overdo it. We don’t recommend a trip to the top of the mountain after your first visit…you probably won’t be ready for it. Spend some time on our ski resort’s learning trails practicing the exercises you learned in your lesson. Save the trip to the top for another day, when you’re more prepared. View Our Mountain Safety Page

• What should I NOT wear to the ski resort if I plan on going on the mountain? multi-week program What should I NOT wear to the ski resort if I plan on going on the mountain?

  Avoid clothing that absorbs water, such as denim jeans or knit gloves. Choose wool or synthetic socks instead, and skip cotton socks. If these articles of clothing get wet, they will not dry fast. Just remember Wet = Cold and Cold = No Fun.

• Where can I find information on snow conditions? multi-week program Where can I find information on snow conditions?

  On the snow conditions page

• Where should I go when I get to the ski resort? multi-week program Where should I go when I get to the ski resort?

  Ticket Sales/Guest Services:

  This is the first place you will stop at the ski resort. If you purchased a lesson package online, go to the kiosk in front of Mountain Guest Services or at the Kids Learning Center at Adventure Basecamp to print your lift ticket. Every guest must have a lift ticket to go on snow. If you have any questions or need assistance look for any of our staff in an orange jacket with the Camelback Resort logo and they will be happy to assist you.

  Restrooms

  Restrooms are conveniently located in multiple areas around the ski resort. The closest restrooms to Ticket Sales/Guest Services Center are to the right in the breezeway by the Tune-Up Center.

  Rental Shop:

  After printing your lift ticket, proceed to one of our state-of-the-art rental facilities conveniently located across the Ski & Ride Academy and inside the Kids Learning Center at Adventure Basecamp. Once you have your rentals, you’re ready to check in for your lesson!

  By pre-purchasing your rental equipment your equipment will be set up and ready for you when you arrive. The fastest and most convenient way to get on snow, Online Rentals.