Veteran Hospitality Executives Appointed to Lead Pocono Mountains Destination
TANNERSVILLE, Penn. - With a focus on elevating the guest experience, optimizing operational execution and continuing its strong commitment to safety and management, Camelback Resort, a year-round recreational destination nestled in the Pocono Mountains, has announced a new leadership team - naming Jason Bays vice president and general manager and Olivier Marc Glattfelder resort manager.
According to Ian Pullan, senior vice president of Peregrine Hospitality, which manages the 560-acre resort, the appointments reflect Camelback's strategic focus on operational excellence, hospitality innovation and guest experiences. "Jason and Olivier are a dynamic team, bringing an exceptional combination of leadership, vision and hands-on experience to the resort," he said. "Together, they will take Camelback Resort to even higher levels of excellence, driving performance across every area of the resort."
Bays will provide overall strategic direction for the resort, guiding operations and long-term business objectives. He will position Camelback as an employer of choice, bolstering team engagement and success. Glattfelder will oversee all day-to-day and front and back of the house operations.
Bays, who is an avid skier, brings not just his passion for snow sports and snowmaking to this position, but a unique history with the resort. "My first jobs as a teenager were at Camelback as both a lifeguard and ski instructor, and I participated in its after-school ski program when I was a kid," said Bays. "I was born and raised in the Poconos, and I look forward to moving back with my wife to raise our own family. I'm looking forward to our anticipated ski season opening day December 12 so we can get everyone - guests, family and friends - back out on the slopes!"
With an extensive hospitality background and a strong operational record overseeing activities at destination properties, Bays was general manager of Great Wolf Resorts - overseeing properties in Naples, Florida; Atlanta, Georgia; Sandusky, Ohio; and the Poconos - leading complex resort functions across hotels, waterparks, golf, retail, food and beverage and more. He was chief operating officer/general manager of Mountain Creek Resort in Vernon, New Jersey, supervising a 177-room resort which included a 170-acre ski area and snow tubing, a 40-acre outdoor park, a 27-hole golf course and four restaurants. A native of the Poconos region, he was previously with Camelback Resort as director of aquatics/risk management and began his career as director of operations for Jay Peak Resort in Vermont. He holds an MBA and a bachelor's degree in business administration from Southern New Hampshire University.
With over 30 years of industry experience in the United States and Switzerland, Glattfelder was most recently director of hotel operations for the Marriott Austin South. He was opening general manager of The Equestrian in Ocala, Florida - a five-star luxury property - general manager of the Hotel Granduca Austin, director of housekeeping for Miraval Austin Resort & Spa and opening general manager of The Porches Inn in North Adams, Mass. He spent a decade with Omni Hotels and Resorts serving as director of rooms at Omni Austin Downtown and director of rooms and activities at Omni Barton Creek Resort and Spa. His European experience includes Hotel Savoy Baur en Ville (Zurich), Kulm Hotel (St. Moritz) and Noga Hotel (Geneva). A native of Glattfelden, Zurich, he studied at hotel schools in Lausanne and Geneva, Switzerland, earning a degree in hospitality. He is fluent in English, French, German and Spanish.
With its new team in place, Camelback Resort is poised to continue building on its legacy as one of the Northeast's premier mountain destinations. The resort continues to invest in innovative guest experiences, operational excellence and year-round recreation - with winter upgrades on the horizon to include expanded snowmaking capabilities, upgraded lifts and new and expanded dining and entertainment.
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About Camelback Resort
Nestled in the scenic Pocono Mountains, formed 400 million years ago, Camelback Resort is a year-round destination ideal for adventure-packed multi-generational family travel and experiences. The 560-acre resort includes Camelback Mountain for unsurpassed skiing, snowboarding and snowtubing; Camelback Mountain Adventures for ziplining, a treetop obstacle course and alpine mountain coaster; Camelbeach Outdoor Waterpark, Pennsylvania's biggest outdoor waterpark; and Aquatopia Indoor Waterpark, voted regularly as one of USA Today's top Indoor Waterparks.
Accommodations are available at Camelback Lodge, an eight-story mountain modern-designed hotel with 453 guest suites, featuring many dining choices including ski-in/ski-out restaurants, a fitness center, 20,000 square feet of flexible conference and meeting venues and 170,000 square feet of indoor adventure and entertainment space. For reservations and more information, call 1-855-515-1283 or visit www.CamelbackResort.com.
