Poconos Mountain Resort FAQ



Lift tickets for hotel guests do NOT come with rentals. You may purchase a lift ticket separately or you can buy a lift ticket with rentals together.

Be sure to report any lost or stolen RFID cards to Guest Services. Our team will deactivate the lost or stolen card and replace it with a new one.

Your RFID Card is unique to you and only you. Tickets are non transferrable, so do not load tickets for anyone other than yourself on your RFID card. Be sure that each member of your party has tickets reloaded on their individual RFID card.

Be sure to keep your RFID card in an easily accessible place within your jacket. Keep your card away from cellular devices, credit cards or anything with a magnetic strip. Do not fold or hole punch your card!

Be sure to reload your RFID card prior to heading to Camelback, this will ensure that you’ll go directly to your desired adventure! Scan the QR code on your RFID card. From that page select the type of adventure you’d like to reload. Then you’ll select the specific product you’d like to purchase. Have your RFID card handy, once you pick your product and date of visit you will be promoted to enter your RFID card number at check out. Check out, bring your RFID card to Camelback and head to your adventure!

Family & Friends & Private Lesson | Ski and Ride Academy in Mountain Village, 301 Resort Drive Tannersville, PA 18372.

Children’s Lessons: Monday – Friday | Ski & Ride Academy in Mountain Village and Saturday, Sunday and Holidays | Kids Learning Center at Adventure Base Camp

Family and Friends and Private lessons: Once you have your lift ticket and rentals, you will check in at the Ski and Ride Academy across from the exit of rentals.

Children’s lessons at Adventure Basecamp: After your child is fitted with boots and equipment Lesson check in when you exit the rental shop.

Lessons do not come with a locker. Lockers are available on property on a first come first serve basis.

Please contact the Ski and Ride Academy. They will be able to let you know if there is availability to switch the lesson.

Ski (and Snowboard) boots should be snug without being uncomfortable.  They should feel like a strong hug or firm handshake without being tight or painful.  Both kinds of boots are stiffer than a regular shoe for both performance and safety purposes.  One key to success is the correct sock! Changing into a dry, mid-weight technical sock when you put on your boots can make a huge difference in how long your feet stay warm and dry. Also, make sure your sock is not bunched up.

Inventory on our platform may have tickets and passes “market-priced,” so ticket and fee prices may adjust over time based on demand. This is similar to how airline tickets and some live event tickets are sold and is commonly referred to as “Dynamic Pricing.”

While borrowing a friend’s skis or snowboard sounds like a good way to save money, having properly fit gear is well worth it. You need gear that is appropriate for your skill level and that has been tested and maintained for safety and performance. Rentals will give you a much better experience.  Not to mention, you don’t have to schlep rental equipment all over the place.  You simply return it at the end of your day!

All lift tickets are to be purchased online. Guest must complete a waiver online too. There will be kiosks for guests to print their tickets once they arrive to the mountain, please print before your lesson time. If you have a lesson package with rentals or need rentals we will direct you to the rental shop. Please have your rentals and lift ticket at the start of your lesson.

Yes and Yes again! Under the new Camelback Ski & Ride Academy, we have Family & Friends Beginner Lessons and Private Lessons. These lessons will be located at Ski and Ride Academy at Mountain Village (Camelback Ski Mountain Base Area). These lessons are available for purchase online.

We continue to follow Pennsylvania Skier Association and PA State guidance. Currently there are no restrictions for occupancy. With over 167 skiable acres with 39 trails at Camelback and each trail averages 4 acres there is plenty of space for everyone to practice physical distancing.

If you will be arriving by car, at the lodge a standard overnight self-parking is $25 per night/vehicle plus tax, which will be applied at check in. Permit must be displayed until departure and is valid in all lots. For day guests visiting the Aquatopia, Snow tubing Park, Mountain Village (Camelbeach Outdoor Waterpark & Ski Mountain) or Mountain Adventures:

  • General Parking starting at $12/vehicle
  • Premium Parking Lot D2: Mon- Fri starting $40/vehicle | Sat – Sun (plus holidays) starting at $50/vehicle | Handicap Parking $12/vehicle Daily
  • Premium Parking Lot D3: Mon-Fri starting at $30/vehicle Daily | Sat – Sun (plus holidays) starting at $40/vehicle Daily
  • Click Here to access the full parking map

Season Passholders receive free general parking, excluding premium lots. Lodge guests may park in general parking lots, please display your parking permit which will be issued at check-in.

Make it simple and buy general or premium parking by following the Cashless payment instructions on lot signage.

This parking policy gives the ability to ensure that we may offer appropriate and safe parking for all of our guests, monitor/control the flow of traffic and assist in continuing to make parking lot improvements at the resort. Ensuring a smooth and safe process for all our guests.

If you plan on going on the snow, yes you have to have a lift ticket.

No, anyone without proper ski or snowboard equipment is not allowed on the lifts.

We have made it easy to report a lost item at Camelback. Simply visit https://forgotmyitem.com/ and enter in Hotel Code 10614, after this fill out the full form and hit submit. Our Public Safety team will receive your inquiry and will then reach out to you shortly about the item in question.

If visiting Camelbeach Outdoor Waterpark for the day you can also stop by the Locker Booth Rental Windows to see if your item has been dropped off. If your item has not please use the link above to report your missing item.

Always stay in control and be able to stop or avoid other people or objects.

People ahead of you have the right of way. It is your responsibility to avoid them.

You must not stop where you obstruct a trail or are not visible from above.

Whenever starting downhill or merging into a trail, look uphill and yield to others.

Always use devices to help prevent runaway equipment.

Observe all posted signs and warnings. Keep off closed trails and out of closed areas.

Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely.

At each and every ski resort, this Skier Responsibility Code is taken very seriously. Any failure to ski responsibly, and to use good judgment and common sense, can result in the revocation of skiing privileges. There typically isn’t much tolerance for those who disobey the rules. Be aware, that in many cases, state law becomes involved in flagrant violation of boundary restrictions and unreported collisions.

View Our Mountain Safety Page

Most importantly, if everyone follows the Responsibility Code and adheres to these basic safety tips, a good and safe time can be had by everyone on the slopes.

Ski resorts across the country use a universal trail rating system. It’s your responsibility to stay on terrain that you can handle, and avoid terrain that you cannot handle. The rating system utilizes four shapes to designate trail difficulty:

Orange Circle: Learn Right.

Green Circle: Beginner

Blue Square: More Difficult.

Black Diamond: Most Difficult.

Double Diamond: Extremely Difficult.

View Our Trail Map and Current Conditions

The important thing to remember is not to overdo it. We don’t recommend a trip to the top of the mountain after your first visit…you probably won’t be ready for it. Spend some time on our ski resort’s learning trails practicing the exercises you learned in your lesson. Save the trip to the top for another day, when you’re more prepared.

View Our Mountain Safety Page

You’ve made it to the snow! Now the fun begins. The instructors at our ski resort are trained to do one thing…teach. All of our instructors are trained to teach first-time lessons in a very specific, effective method. You’ll start out by doing exercises to develop your balance and get you accustomed to the feeling of sliding, with a focus on teaching you to feel the ski or snowboards “edge.” Edge control is what the game is all about. By going through these simple exercises, you will quickly learn how to do the two rudimentary actions needed to progress…stopping when and where you want, and turning when and where you want.

You shouldn’t expect miracles your first time out. As we’ve said earlier, it takes three lessons for most people to reach the point where they can start to explore the mountain a little bit.

Ski & Ride Academy

Adaptive Programs

Stay Focused:

It’s important that you pay attention to your instructor. While the exercises may seem a bit repetitive, they are important in the big picture. Not everyone learns at the same pace, mostly because some people are naturally more athletic than others. Those who enjoy summer activities like surfing, skating or skateboarding, will have a distinct edge over those who don’t, but you can do it!

Boot Fitting:

Both ski and snowboard boots are designed to hold your foot snugly to the surface of your skis or snowboard. Any movement of the foot within the boot translates into loss of control and lessens performance.

For the best fit, make sure you:

Wear only one pair of socks.

Pull up your pant gaiter and the cuff of your first layer.

Do not tuck your first layer into your boots.

Ski Boots are engineered to fit snugly. The critical area is the heel, which needs to be held tightly into the “heel cup” of the boot. Slide your foot into the boot, making sure that the tongue is pulled forward and out of the way. Push downwards on the heel of the boot to properly set your heel into the cup. Latch the buckles to a comfortable tightness, starting at the bottom and working your way up. Buckles may be readjusted after all have been fastened. Pay particular attention to the buckles on top of the instep of the foot as they hold your heel in place. When you stand up, your toes should have just enough room to wiggle. Press into the front of the boot by bending your knees. If your heel lifts up and out of the heel cup, the boots are too big. Camelback staff can be found in most locations throughout the ski resort and will be happy to assist you.

Snowboard boots fit differently than ski boots. First you open the boot bladder wide and slide your foot into the boot. Use the pull loops to get the boot onto your foot. Slide the lace lock down while tightening the inner laces until the fit is snug but comfortable. Now tighten the outer laces as tight as possible. If done properly, your toes will almost be touching the end of the boot. Stand up, bend your knees and make sure your toes are snug, but not cramped. Make sure your heel is being grabbed by the boot bladder and not lifting. As always, if you have questions or need assistance, look for any of our staff in an orange jacket or Blue Jacket with the Camelback Mountain logo. They can be found all around the ski resort and will be happy to assist you.

Ski/Snowboard Length:

Correct length is a correlation of your height, weight and ability level. Modern shaped skis and snowboards turn much more easily than those of just a few years ago.

Are You Goofy?:

Snowboarders have to decide on their stance on the board. Most people are right-foot dominant, meaning their right leg is their “balance” foot. In this case, the right foot goes in the back binding, facing the rider to the right on the board. This is known as a “regular” stance. Some people are left-foot dominant, and ride facing the left side of the board…this is known as “goofy” stance. Here’s how to tell which foot is dominant before you even set foot on the ski resort. If you run and slide on a linoleum floor in your socks, whichever foot goes second is your balance foot. This is the foot that does most of the work by supporting the majority of your weight.


Most snowboarders choose to wear helmets for a variety of reasons. Because beginner boarders tend to fall backwards a lot, helmets should be strongly considered. Advanced boarders like to do tricks which greatly increases the level of risk in the sport. Beginner skiers; however, tend to ski at slow speeds, and falls are usually forward or to one side. We suggest that you consider helmet use and make an informed, educated decision.

Ticket Sales/Guest Services:

This is the first place you will stop at the ski resort. If you purchased tickets online, go to the kiosk to print out your RFID card for the lifts. If you need to purchase tickets, please go inside Guest Services and an employee will assist you. Every guest must have an RFID card to get onto the lift. If you have questions or need assistance look for any of our ski resort staff in an orange jacket with the Camelback Mountain logo and they will be happy to assist you.

View Lift Ticket Rates


Restrooms are conveniently located in multiple areas around the ski resort. The closest restrooms to Ticket Sales/Guest Services Center are to the right in the breezeway by the Tune-Up Center.

Rental Shop:

After leaving ticket sales, you will proceed to one of our two state-of-the-art rental facilities, conveniently located adjacent to ticket sales. On weekends and holidays if you have purchased one Camelback’s Learn To Ski or Snowboard Packages, you will be directed to our Discovery Center.

By pre-purchasing your rental equipment your equipment will be set-up and ready for you when you arrive. The fastest and most convenient way to get on snow, Online Rentals.

If you are bringing your own gear to our Pocono ski resort, make sure to transport them in the proper way, this will make your trip from the parking lot to the ski resorts’ base area much easier:


Place the skis base-to-base, with the brakes locked together. If you’re outdoors and have plenty of space, carry the skis on a shoulder, with the ski tips in your hand. Your other hand is free to carry your poles (and boots unless you’ve changed footwear at your car). When indoors or near other people, carry the skis upright, with the tips pointing up and your hand below the binding toe piece.


Boarders have the advantage of more comfortable boots. Tuck your board under one arm like a stack of books and you’re on your way.

Arrive early enough so you won’t be rushed. On weekends and during prime (holiday) periods, plan to arrive at the Ski and Ride Academy Lesson Pre-check  at least 90 minutes prior to your lesson start time if you have a family and friends lesson or private lesson and need equipment. On (non-holiday) midweek days, plan to arrive at Ski and Ride Academy Lesson Pre-check 45 minutes prior to your lesson start time. Remember… earlier is always better! If you have a children’s lesson package, arrive 45 minutes before your child’s lesson.

Clothing that will absorb water. Stay away from the denim jeans and knit gloves. If these articles of clothing get wet they will not dry fast. Just remember Wet = Cold and Cold = No Fun.

Skiing and snowboarding can be very physically demanding sports. If you are an athletic person that plays sports, chances are that you are in pretty good condition to ski or ride. Just remember to pace yourself. You do not have to push yourself to the limits. If you get tired, take a break and catch your breath, this way you can get your second wind and get out there again and again.

Yes! Camelback Lodge is the premier ski-in, ski-out, slopeside Lodge in Pennsylvania. The Stevenson high-speed quad lift, Raceway Triple Lift & The Glen Lift access a variety of beginner, intermediate and advanced terrain along with Camelback’s terrain park. Trails End Bar & Grille at Camelback Lodge sits just steps away from the snow and the Stevenson high-speed quad lift. 

Outside food & beverage is not permitted in restaurant and concession seating areas. These areas are for mountain’s Food and Beverage use only. There is no glass whatsoever allowed at the base of the mountain. We do allow sealed bottles of water and baby formula (as long as it’s not in a glass container).