FAQs

Welcome to Pocono Mountains’ premier resort – Camelback Lodge and Aquatopia Indoor Waterpark – voted #1 Indoor Waterpark in the USA & one of the best family resorts in the Poconos.

FAQs

Ski/snowboard equipment is not permitted in our guest rooms. We have a Ski Check area across from Trails End Pub & Grille. Upon arrival, one of our friendly ski valets will bring your equipment down to Ski Check for storage. When you are ready to hit the slopes, head down to Ski Check to pick up your equipment.

In an abundance of care, during this on-going situation we are suspending all Valet and Bell Services. 

All parking lots will be open for guest self-parking.

Bell carts and self-service luggage carts will be available and sanitized

Yes, we offer special rates for groups of 10 or more rooms. Our group phone number is (570)­ 517­-7022. Please view our Groups & Meetings section for more information.

Call our reservations office at (855­) 515-­1283. Or, take advantage of our online reservation system and reserve 24/7.

You must be at least 21 years of age to reserve or check into a room. All guests under 18 years old must be accompanied by a parent or guardian. Identification is required at check-­in.

Yes, Camelback Lodge is an advance deposit hotel. To guarantee your reservation, we require the first night’s lodging, taxes, and resort fee to be billed to a major credit card at the time of booking. The same credit card must be presented along with a valid photo ID at the time of check-­in. The credit card will remain on file during your stay, so if any incidental charges are placed to the room from any of the resort amenities, it will be charged at check-­out. If you wish to pay by cash or another credit card, please be sure to settle with the front desk prior to 11 am on the day of check-­out.

By Air or By Bus.

If you choose to cancel your reservation for any reason you may be subject to a $100 processing fee and or forfeiture of deposit.  All cancelation policies and fees are noted on the individual rate booked.

Camelback Resort charges a nominal, nightly resort fee to cover the costs of the premium amenities, often charged individually by other resorts.

Check-­In: Begins at 4:00PM, or earlier if your room becomes available. If you arrive early, feel free to enjoy all of our activities and attractions. You can access Aquatopia as early as 12:30PM; lockers and changing rooms are available.

Check-­Out: Check-out is at 11:00AM. Once you check­-out, you can continue to enjoy our activities and attractions for the remainder of the day. Requests for late checkouts are accepted, but not guaranteed depending on hotel occupancy. Please call the front desk from your guest room to see if a late check­out is available for your room.

We have single room suites as well as suites with 1, 2 and 3 private bedrooms, including some loft units. We also have suites with full kitchens and fireplaces. View our lodging page for full descriptions and layouts. Remember, Aquatopia Indoor Waterpark is included with your stay.

Right Now! Please call (855­) 515­-1283 or click here to reserve online today.