Many of our Frequently Asked Questions are supplied below.

Please View our Guest Policy information.

COVID-19 Updates

We want to reassure our Camelback family that when you and the world are ready to travel again, we will be here. Until then, due to the ongoing Covid-19 situation, and in an abundance of caution, we are not communicating a specific reopening date. When we do reopen, we look forward to welcoming everyone back to create unforgettable memories and adventures at Camelback.

To all of the families who have been affected during this trying time, we are keeping each of you in our thoughts and prayers.

All of us at Camelback want to say THANK YOU to the healthcare workers, local communities, and governments around the world who are working diligently to contain COVID-19. This is a strange time for everyone, and your continued dedication and hard work are greatly appreciated.

We consider each guest, season pass holder, team member and business partner as part of the Camelback family. Your safety and health is our primary focus and we continue to closely monitor the COVID-19 situation and follow the CDC and U.S. public health recommendations as they evolve. We will continue to communicate with you directly and swiftly any noteworthy information as this situation changes.

There have been no cases of COVID-19 at Camelback Resort, however with recent focus from federal and state government officials on restricting large gatherings, and stay at home orders, we believe it is in the best interest of our guests and team members to temporarily close the resort.

We are taking extensive steps to care for our team members during the temporary closure with working hours where possible, company-sponsored time off for many team members and other measures. Their commitment to our company and guests during this uncertain time has been unwavering.

During this temporary closure, we will continue our efforts to provide a clean and safe environment for our team members who are working:

  • On-going sanitization and deep cleaning protocol of all guestrooms and public spaces, with particular attention to high touch areas such as doorknobs, elevator buttons, remotes, phones, etc.
  • Hand sanitizing stations are placed throughout the resort, both front and back of house.
  • We will continue our extreme cleaning procedures within the waterpark, these techniques are our daily practices. Chemicals and safety protocol for all pools, rides and slides meet and exceed industry standards.

  • Waterpark locker rooms and waterpark common areas – all of which will go through a deep clean protocol utilizing CDC approved disinfectant throughout the resort.

We look forward to welcoming our valued guests back to Camelback Resort. Expect to SPLASH, LAUGH, ZIP, ZOOM your way into countless adventures. Again, we thank you for your patience and understanding.

Shawn Hauver

President & Managing Director of Camelback Resort

 

GUEST ARRIVALS FROM APRIL 2ND, 2020 AND FORWARD

The closure has been in effect since Tuesday, March 17th, 2020. For all guests with reservations starting the evening of March 17th through April 1st, we have already automatically canceled your reservation and provided a full refund. 

Due to the change in our open date, any reservations for the next two weeks will be automatically canceled and be issued a full refund.

We want to provide all of you the flexibility to modify your stay, if your reservation was cancelled and you wish to rebook at a future date, we will honor your reservation. Availability for these new stays will be from April 2nd, 2020 through April 1st, 2021.

Please note, due to the high volume of cancellations it may take up to 10-14 business days before you see the refund reflected in your account, this may also depend on your bank as well.

If you have an upcoming reservation that has not been cancelled and wish to re-book, we again want to provide you with flexibility and peace of mind. You will be able to apply your deposit to any future stay up through April 1st, 2021.

Please call 855.515.1283 and our reservations team will be happy to assist you. As you can imagine, call wait time may be higher than ideal, so you can also reach the team by email at info@camelbackresort.com with any other questions you may have.

 

 

For all guests with reservations starting the evening of March 17th through April 1st, we will automatically cancel your reservation and provide a full refund.

If you wish to rebook at a future date, we will honor your reservation. Availability for these new stays will be from April 2nd, 2020 through April 1st, 2021. Please call 855.515.1283 and our reservations team will be happy to assist you. As you can imagine, call wait time may be higher than ideal, so you can also reach the team by email at info@camelbackresort.com with any other questions you may have.

Due to the change in our open date, any reservations for the next two weeks will be automatically canceled and be issued a full refund.

We want to provide all of you the flexibility to modify your stay, if your reservation was cancelled and you wish to rebook at a future date, we will honor your reservation. Availability for these new stays will be from April 2nd, 2020 through April 1st, 2021.

Please note, due to the high volume of cancellations it may take up to 10-14 business days before you see the refund reflected in your account, this may also depend on your bank as well.

If you have an upcoming reservation that has not been cancelled and wish to re-book, we again want to provide you with flexibility and peace of mind. You will be able to apply your deposit to any future stay up through April 1st, 2021.

Please call 855.515.1283 and our reservations team will be happy to assist you. As you can imagine, call wait time may be higher than ideal, so you can also reach the team by email at info@camelbackresort.com with any other questions you may have.

Our team at Camelback understands you may feel some concerns in planning to travel currently, and we want to provide comfort and reassurance to our guests with their upcoming getaway. In association with this we have waived our $30 cancellation fee prior to 72 hours of arrival. Please contact our reservations team directly (855.515.1283) to discuss your reservation or to re-book at a future date. 

 Lift Tickets, Snowtubing Tickets, Rentals and Lessons purchased from March 17 – April 1, 2020 will be issued full refund. 

Aquatopia Day Passes purchased from March 18 – April 1, 2020 a full refund will be issued.

Due to the high volume of cancellations it may take up to 10-14 business days before you see the refund reflected in your account, this may also depend on your bank as well. Please take note that due to the volume of cancellations we ask for understanding and patience. We are working to process these as quickly as possible. Should you have any questions please reach out via email Feedback@camelbackresort.com

General

Camelback Lodge has:

  • 453 rooms (from single room suites up to 3 ­bedroom suites)
  • Aquatopia, a 125,000 sq ft indoor waterpark (with 7 pools, 13 slides, a FlowRider, adventure river, etc.)
  • 30,000 sq ft indoor, dry adventure center (with ropes course, mini­golf, laser tag, over 100 arcade games and more!)
  • 22,000 sq ft of meeting and event space
  • Multiple dining options
  • Adult & kid spa

Yes! Please click here to view a PDF version of our Guest Policies. Please feel free to download or print this document for future reference.

Please peruse this website, it has a lot of great information regarding Camelback Resort or contact our Call Center at (855­) 515­-1283.

By Air or By Bus.

  • By Bus: There is a bus that departs from Port Authority, New York and travels to two locations close to Camelback Resort, Mt. Pocono or Mt Airy Casino. Here is a link to Martz Trailways, a bus company. From there you could take a taxi to the resort, Mountain Taxi is a local cab company, their number is (570) ­839­-2222.

Job listings and an online application are available to view on our employment page.

Yes, we offer WiFi internet service to support multiple devices.

Camelback Lodge and Aquatopia Indoor Waterpark is a non­smoking facility. This includes all guest rooms, meeting rooms, patios and balconies. Designated smoking areas are located outside of the Lodge.

Yes we offer 22,000 sq. ft of meeting space in 5 ballrooms, breakout rooms and an intimate boardroom/brides room. View our Groups & Meetings info.

Yes, we have multiple types of specials and packages available, which include your waterpark admission. Check them out on our specials page.

For the health and comfort of all our guests, we do not allow any pets into the Lodge. Service animals as defined by the ADA are allowed in all areas of the resort. For the health and safety of our guests, services animals are not allowed in the pools and attractions of the waterpark. 

Guests are free to enjoy outside food & beverage in their guest rooms. Outside food & beverage is not permitted inside Aquatopia. Restaurant and concession seating areas are for Lodge Food and Beverage use only. Outside food and beverage, pizza parties or small group gatherings, are not permitted in these areas, unless authorized through the Camelback Lodge Group Sales office.

Wheeled Vehicles not for handicapped use are prohibited inside the Lodge. This includes, but is not limited to, hover boards, bicycles, roller blades, skateboards, etc. Feel free to ride around outside, the scenery is beautiful!

Your adventure doesn’t have to end when you leave Aquatopia, but shoes, shirt and/or swim suit cover­ups are required when walking through the lobby, dining in any restaurant, or any public area outside of Aquatopia.

Yes, quiet hours are from 11:00PM-7:00AM. For the comfort and enjoyment of all guests, we ask that you please keep noise levels to a minimum during these hours.

Reservations

We have single room suites as well as suites with 1, 2 and 3 private bedrooms, including some loft units. We also have suites with full kitchens and fireplaces. View our lodging page for full descriptions and layouts. Remember, Aquatopia Indoor Waterpark is included with your stay.

Check-­In: Begins at 4:00PM, or earlier if your room becomes available. If you arrive early, feel free to enjoy all of our activities and attractions. You can access Aquatopia as early as 12:30PM; lockers and changing rooms are available.

Check-­Out: Check-out is at 11:00AM. Once you check­-out, you can continue to enjoy our activities and attractions for the remainder of the day. Requests for late checkouts are accepted, but not guaranteed depending on hotel occupancy. Please call the front desk from your guest room to see if a late check­out is available for your room.

Yes, Camelback Lodge is an advance deposit hotel. To guarantee your reservation, we require the first night’s lodging, taxes, and resort fee to be billed to a major credit card at the time of reservation. The same credit card must be presented along with a valid photo ID at the time of check-­in. The credit card will remain on file during your stay, so if any incidental charges are placed to the room from any of the resort amenities, it will be charged at check-­out. If you wish to pay by cash or another credit card, please be sure to settle up with the front desk prior to 11 am on the day of check-­out.

If you choose to cancel your reservation for any reason, less than 72 hours prior to 4pm on the date of arrival, the entire deposit will be forfeited. You may change your dates for no fee; however, we can’t guarantee that the rates will be the same on the different date.

Yes, we offer special rates for groups of 10 or more rooms. Our group phone number is (570)­ 517­-7022. Please view our Groups & Meetings section for more information.

You must be at least 21 years of age to reserve or check into a room. All guests under 18 years old must be accompanied by a parent or guardian. Identification is required at check-­in.

Camelback Resort charges a nominal, nightly resort fee to cover the costs of the premium amenities, often charged individually by other resorts.

Aquatopia Indoor Waterpark

Aquatopia is 125,000 square feet and features a transparent roof, which allows sunlight in and the opportunity to tan year round. 13 slides, a wavepool, an adventure river, multi­level play and spray structures, toddler area, simulated surfing experience and food and beverage services, including a swim-­up bar round out the action and adventures. Best of all - the temperature is always 84°.

  • Venus SlydeTrap Waterslide is the only combination slide of its kind in the World.
  • Storm Chaser Water Coaster is the longest indoor water coaster slide in the World.
  • The Adventure River runs underground and is a highly themed attraction everyone will enjoy. 
  • Aquatopia is illuminated at night, but gently, to make the waterpark feel like evening. It's purely magical and unlike any other in the U.S.A.! 
  • And there's much, much more!

All children under the age of 12 must be supervised by an adult at all times. Although there are certified lifeguards on duty, parents are encouraged to stay with their children at all times regardless of age. The waterparks and other amenities contain features and elements that are not suitable for a child’s unsupervised participation.

Park hours vary by the date and occupancy. Hours and other waterpark information will be available if you view the Hours of Operation page or call the lodge call center at (855­) 515­-1283.

Yes, lockers are available at the indoor waterpark and ski­-in & ski­-out check­-in area for a nominal fee.  We recommend keeping any larger items in your room or vehicle.

Towels are provided at Aquatopia indoor waterpark for you to use. A towel program has been implemented, please ask guest services if you have any questions.

Outside food & beverage is not permitted inside Aquatopia. Restaurant and concession seating areas are for Lodge Food and Beverage use only. Outside food and beverage, pizza parties or small group gatherings, are not permitted in these areas, unless authorized through the Camelback Lodge Group Sales office. If the food was purchased inside the hotel we will allow it inside Aquatopia as long as it’s not inside a glass container. There is no glass whatsoever allowed inside the waterpark. We do allow sealed bottles of water and baby formula (as long as it’s not in a glass container). 

Camelbeach reserves the right to close slides and attractions throughout the day due to weather, staffing, and the safety and security of our guests and employees. 

Camelback Resort Attractions & Amenities

Yes! Camelback Lodge is the premier ski-in, ski-out, slopeside Lodge in Pennsylvania. The Stevenson high-speed quad lift, Raceway Triple Lift & The Glen Lift access a varieity of beginner, intermediate and advanced terrain along with Camelback's terrain park. Trails End Bar & Grille at Camelback Lodge sits just steps away from the snow and the Stevenson high-speed quad lift. 

As the leading four-season resort in the Pocono Mountains, Camelback Lodge offers guests seasonal specials and packages that combine Lodge amenities and Camelback Resort's adventures and attractions. We urge you to check the Specials page for the latest offers. 



Ski/snowboard equipment is not permitted in our guest rooms. We have a Ski Check area across from Trails End Pub & Grille. Upon arrival, one of our friendly ski valets will bring your equipment down to Ski Check for storage. When you are ready to hit the slopes, head down to Ski Check to pick up your equipment.

Seasonal Adventure Tickets are complimentary tickets included with certain packages. The choice of adventure changes depending on the season you stay during.  

Our current Fall and Winter Season offer the following Seasonal Adventures: 
Fall Septmeber 3, 2019 - November 30, 2019: Choice between Mountain Coaster or 1000' Double Barrel Ziplines. 
Winter December 1, 2019  - April 2, 2020: Choice between Snowtubing or Ski Lift tickets 

All Seasonal Adventures are weather permitting and follow Camelback weather policy. Winter Seasonal Adventures of Snowtubing & Ski Lift tickets are dependant upon weather and on the opening date for the 2019-2020 Ski Season, prior to the opening of our ski season we will offer the choices from the Fall Seasonal Adventures instead.

COMPLIMENTARY SEASONAL ADVENTURE TICKETS ARE NOT PROVIDED AND ARE NOT FOR USE ON THE FOLLOWING BLACK DATES: (11/28/19 - 11/30/19), (12/21/19 - 1/4/20), (1/17/20 - 1/19/20), (2/14/20 - 2/22/20). dURING BLACKOUT DATES LODGE GUESTS CAN PURCHASE DISCOUNTED TICKETS AT THE RESORT ADVENTURE CENTER DURING THE FALL AND WINTER STAYS.