Camelback resort IS open

We continue with the best in class cleanliness and safety practices in addition to requirements set by the CDC and local/state government. To ensure the wellbeing and health of all guests, employees and vendors we have established a code of conduct. These policies should be strictly observed during your time at Camelback Lodge, Mountain Adventures, Aquatopia Indoor Waterpark and Camelbeach Outdoor Water. 

We continue to develop protocols to offer the ultimate safe, clean and fun environment, including:

  • On-going sanitization and disinfection of all guestrooms and public spaces, with attention to high touch areas such as doorknobs, elevator buttons, remote controls and phones.
  • Hand sanitizing stations are placed throughout the resort for guests and associates.
  • Staff awareness training has been conducted, including review of guest assistance procedures and instructions that any unwell staff members must stay home.
  • We have created the highest standards to ensure physical distancing. Restaurant tables and other physical layouts have been arranged to ensure appropriate distancing.
  • We have exclusive areas to accommodate private gatherings.
  • Food & Beverage outlets with indoor dining will be limited to 50% occupancy. 
  • Please note that we have moved to cashless transaction where possible to help ensure the health safety of guests and employees. 

To learn more about our current cleanliness programs, please see the additional sections below. 

FLEXIBLE BOOKING POLICY 

Our team understands you may feel concerns in planning to travel currently, we want to provide flexibility and reassurance to our guests. If you have an upcoming reservation and wish to rebook, you will be able to apply your deposit to any future stay up through April 1st, 2021. In association with this, you may cancel at anytime for any reason from time of booking up until 72 hours prior to arrival. If you cancel less than 72 hours prior to arrival the deposit will be forfeited.  

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COVID-19 Re-Opening

To ensure the wellbeing and health of all guests, employees and vendors it is required to wear face coverings in all areas of the resort. Camelback Resort is following all CDC and state guidelines. It is now required by the state of Pennsylvania that by entering any business individuals should wear face coverings.

  • Camelbeach/Aquatopia: Guests are required to wear a face covering upon entrance to the waterparks. Once in the waterpark guest are not required to wear a face covering while enjoying the water activities. However, guest are required to wear face coverings when in bathroom areas, locker/changing areas, and all at food and beverage areas until they sit down to eat. We also ask that you wear a face covering if you are in any of the lounging areas.
  • Lodge: Face coverings are to be worn throughout the entire resort, especially in retail, arcade and food/beverage outlets. Exception is once guests are seated at a table to eat, they may remove their face coverings, but should place them back on when walking to and from their table. Guest are required to wear face coverings in all areas, including when walking in the lobby hallways or on elevators.
  • Mountain Adventures: Face coverings are required upon arrival to CMA for adventure check-in and between adventures. They are not required while enjoying your adventures. 

 Any individual who is age 2 and older is required to wear a face covering during their time at Camelback Resort. Should you have a medical condition that prevents you from wearing a face covering, you will not be required to wear one. 

Upon arrival to the property all guests, vendors and employees will go through a wellness screening at the main entrance. This will include observation for overt symptoms and taking each person’s temperature with a no-touch infrared thermometer. 

 

We want to assure you that we are working to create a smooth and seamless process for everyone while practicing physical distancing with limited physical interactions. 

  • Clear plexiglass barriers installed at each front desk workstation and at the concierge desk.
  • Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property.

In an abundance of care, during this on-going situation we are suspending all Valet and Bell Services. 

  • All parking lots will be open for guest self-parking.
  • Bell carts and self-service luggage carts will be available and sanitized

 

There will be limited housekeeping services available upon request, however we have created a new procedure to ensure limited interaction between guests and employees. 

  • Should you need fresh linens, they will be provided to your room in a sealed bag along with a second bag for used linen. All used linen or towels are to be placed into the empty bag and left outside your door for housekeeping to collect. 
  • All guest amenities to be packaged before being placed in room.

 

Currently we will be limiting the operations for F&B in order to ensure service and guest safety.

  • Food & Beverage outlets with indoor dining will be limited to 50% occupancy
  • In order to purchase an alcoholic beverage at Camelback Lodge bar or restuarants, patrons must provide a time stamped receipt with food purchase within an house of the time of current purchase for alcoholic beverage, otherwise beverage will have to be consumed in your hotel room. 
  • We have created the highest standards to ensure physical distancing. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing.
  • Please note that we have moved to cashless transaction where possible to help ensure the health safety of guests and employees. 
The following outlets will be open:
  • Trails End – 
    • Open for dinner 5pm - 11pm
    • Guests can make reservations on open table
  • Graffiti Pizza – Will be open for takeout only from Hemispheres 11:30am - 11pm
  • World Bazzaar- Open for coffee and grab and go takeout. 
  • Hemispheres- Open for breakfast 7am-11am
  • Neptunes- Eat in and take out 12pm-8pm
Overall Operations:

•  All chefs are ServSafe certified. This is a national program to teach safe-food preparation and handling.

•  Food to be served by Camelback Employees

•  All plate ware, service ware; cup ware will be single use disposable

•  No bar seating available.

•  Stanchions set to allow for social distancing line queuing protocol enacted.

•  Guests can order and pick up beverages.

 

 

We continue our extreme cleaning procedures within the waterpark, these techniques are our daily practices for ensuring the safety and health of our guests. 

  • Chemicals and safety protocol for all pools, rides and slides meet and exceed industry standards.
  • As the CDC states, "There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19."
  • No pairing of different parties in group rafts. 
  • Chaise lounge chairs and Cabanas to be sanitized
  • Cabanas to be pressure washed
  • Towel desk, entry kiosks and all other desks and counters to be sanitized
  • Lifeguard stands to be sanitized

We have continued best in class cleanliness and safety practices in addition to requirements set by the CDC and local government. We continue to develop protocols to offer the ultimate safe, clean and fun environment.

CAMELBEACH WILL OPEN ONLY 50% OCCUPANCY TO PROVIDE PLENTY OF SPACE.

All guests to Camelbeach are required to wear a face covering when entering the park and while in any building facilities. Face coverings are not required while enjoying the water activities or while seated for eating. We do ask that you wear a mask walking to and from your table to eat. 

  • Camelbeach will be cashless, transactions are encouraged to be paid by credit card only 
  • Lines will be marked with appropriate physical distancing intervals as a visual indicator.
  • Seating area, will be arranged in family style “pods“ located appropriately distanced from any other groups.  
  • Hand sanitizing stations will be placed all over the park.
  • No pairing of different parties in group rafts.
  • Chaise lounge chairs and Cabanas to be sanitized
  • Cabanas to be pressure washed
  • Appointments are spaced out with additional time in between to properly sanitize each treatment room
  • All work stations will be disinfected after each treatment
  • Plastic sheets will be placed over all treatment tables
  • Guests will change directly in the treatment room before the technician enters
  • Facials, face treatments, face waxing, and stone massages are currently unavailable
  • Technicians are required to wear facemasks at all times

Camelback Resort Team Members will undergo COVID Safety & Sanitation Protocol Training before guest arrive on site. 

  • Appropriate PPE (Personal Protective Equipment) will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and guidance. 
  • All associates will be provided a mask and required to wear that mask while on property. 
  • Gloves will be provided to associates whose responsibilities require them as determined by medical experts including housekeeping, public area attendants and security officers in direct contact with guests. 

 

Our team understands you may feel concerns in planning to travel currently, we want to provide flexibility and reassurance to our guests. If you have an upcoming reservation and wish to rebook, you will be able to apply your deposit to any future stay up through April 1st, 2021. In association with this, you may cancel at any time for any reason from time of booking up until 72 hours prior to arrival. If you cancel less than 72 hours prior to arrival the deposit will be forfeited.  

Camelback Resort has been a part of the local community for over 50 years. We've seen good times and hard times. This is certainly one of the hardest, but we’re in this together! Camelback Cares is a program that [CamelbackResort.com/Cares] supports our local community, frontline workers and associates with resources and special rate plans.

 

Our staff will discreetly offer a secondary wellness screening by a Camelback EMT. There a second temperature reading will be taken, should there be a fever, the party will be directed to medical care and provided with information based on the CDC, State and Local guidance. No one within the party will be given access to the resort. Should this take place Camelback will provide a refund for the guest’s stay. 

 

 

We will have a wellness station set up on site where our staff will discreetly offer you a wellness screening, should a fever or other symptom be observed we will direct you to medical care and provided with information based on the CDC, State and Local guidance. We will then offer a refund on any portion of the reservation not utilized.  

If your reservation was cancelled (stays March 17 – June 11, 2020) and you wish to rebook at a future stay, we will honor your reservation. Availability for these new stays will be through April 1st, 2021. Please call 855.515.1283 and our reservations team will be happy to assist you. As you can imagine, call wait time may be higher than ideal, so you can also reach the team by email at info@camelbackresort.com with any other questions you may have.